Job summary
Job post source
This job is directly from 7-Eleven
Job overview
The Tech Support Specialist I at 7-Eleven provides first-line technical support to store leaders and franchisees, ensuring operational efficiency by resolving IT issues related to POS systems and store technology.
Responsibilities and impact
The role involves diagnosing and resolving technical issues remotely, troubleshooting hardware and software, processing equipment replacements, documenting incidents, escalating complex problems, and maintaining strong customer communication to minimize business disruption.
Compensation and benefits
The job mentions potential overtime pay at 1.5x rate and refers to a general benefits link for 7-Eleven US positions, implying standard company benefits but no specific salary range is provided.
Experience and skills
Candidates should have an associate degree in Computer Networking or two years related experience, strong troubleshooting skills with POS and network systems, proficiency with remote desktop and ticketing tools, good communication, customer service skills, and availability for varied shifts including nights and weekends.
Work environment and culture
The role requires working in a 24/7/365 environment with shift flexibility, emphasizing customer service, patience, and professionalism under pressure, reflecting a fast-paced and supportive work culture.
Company information
7-Eleven is a global convenience store chain known for its extensive retail network and technology-driven store operations supporting franchisees and store leaders.
Unique job features
This position is distinguished by its critical role in maintaining multiple POS platforms and store technologies, requiring strong technical and customer service skills in a high-availability environment.
Company overview
7-Eleven is a global chain of convenience stores that offers a wide range of products including snacks, beverages, prepared foods, and essential household items. The company generates revenue through retail sales, franchise fees, and licensing agreements. Founded in 1927 in Dallas, Texas, as Tote'm, it was renamed 7-Eleven in 1946 to reflect its extended hours of operation. Known for its iconic Slurpee and Big Gulp drinks, 7-Eleven has grown to over 70,000 locations worldwide, emphasizing convenience and accessibility.
How to land this job
Tailor your resume to highlight your technical troubleshooting skills, especially with POS systems, payment terminals, and store IT infrastructure, as these are central to the Tech Support Specialist I role at 7-Eleven.
Emphasize your experience with remote desktop tools like TeamViewer or Microsoft Remote Desktop, incident management systems such as ServiceNow or Zendesk, and your ability to document and escalate issues effectively.
Apply through multiple platforms including the official 7-Eleven corporate careers page and LinkedIn to maximize your chances of being noticed for this position.
Connect with current 7-Eleven employees in IT support or technical roles on LinkedIn; start conversations by commenting on recent company tech initiatives or asking about challenges they face in supporting store technologies.
Optimize your resume for ATS by incorporating keywords from the job description such as 'first-call resolution,' 'POS troubleshooting,' 'remote desktop support,' 'incident management,' and 'network fundamentals' to ensure your resume passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate and tailor your applications across multiple sites and identify LinkedIn contacts for networking, saving you time and increasing your chances of landing the job.
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