Job summary
Job post source
This job is directly from Milani Cosmetics
Job overview
The Customer Care Representative at Milani Cosmetics manages retail customer accounts to ensure accurate order processing and superior service, playing a key role in order fulfillment and customer satisfaction.
Responsibilities and impact
The role involves serving as the primary contact for assigned accounts, processing orders accurately using Sage ERP, coordinating shipments with warehouse teams, communicating order status, handling invoices and returns, responding to inquiries, and maintaining product knowledge.
Compensation and benefits
The position offers a health care plan including medical, dental, and vision, a 401k retirement plan, life insurance options, paid time off, family leave, disability coverage, training and development opportunities, and a dog-friendly office environment. Salary varies based on location, education, skills, and experience.
Experience and skills
Candidates need a high school diploma or GED, prior customer service experience preferably with retail accounts, proficiency in Microsoft Office, and preferably experience with Sage ERP and EDI systems. Strong communication, problem-solving, organizational skills, and a positive, team-oriented attitude are essential.
Career development
The job includes training and development opportunities to support professional growth.
Work environment and culture
Milani Cosmetics promotes a collaborative, team-oriented culture with integrity, reliability, and a positive attitude valued; the office is dog-friendly and supportive of work-life balance.
Company information
Milani Cosmetics is a Los Angeles-based leader in color cosmetics, known for affordable, cruelty-free, and inclusive luxury makeup with a multicultural following and over 20 years of market presence.
Team overview
The candidate will join the Customer Care team, working closely with internal teams and external partners to ensure order fulfillment and customer satisfaction.
Unique job features
The role uniquely supports a 95% unit fill rate and involves using Sage ERP and EDI systems for order and invoice management, emphasizing accuracy and customer service excellence.
Company overview
Milani Cosmetics is a Los Angeles-based beauty brand known for offering high-quality, cruelty-free, and vegan-friendly makeup products at affordable prices. Founded in 2001, the company has built its reputation by catering to diverse skin tones and providing richly pigmented, inclusive cosmetics inspired by Italian elegance. Milani generates revenue through global retail partnerships, e-commerce platforms, and a strong social media presence that drives brand loyalty and consumer engagement. Its commitment to accessibility and inclusivity has made it a favorite among beauty enthusiasts and professionals alike.
How to land this job
Tailor your resume to highlight your customer service experience, especially in retail account support, emphasizing your proficiency with order processing, invoicing, and communication skills as outlined in the Milani Cosmetics job description.
Focus on showcasing your familiarity with ERP systems like Sage and EDI processes, as well as your ability to manage order accuracy, coordinate shipments, and resolve customer inquiries efficiently.
Apply through multiple platforms including Milani Cosmetics' official corporate careers page and LinkedIn to maximize your visibility and increase your chances of landing the role.
Connect with current Milani Cosmetics Customer Care team members or employees in the retail operations division on LinkedIn; start conversations by complimenting their recent product launches or asking about their experience working with the Milani Makers™ community.
Optimize your resume for ATS by incorporating keywords such as 'order processing,' 'Sage ERP,' 'EDI,' 'customer inquiries,' 'shipment coordination,' and 'unit fill rate' to ensure it passes automated screenings effectively.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications, identify the best job portals for submission, and find relevant LinkedIn connections to network with, allowing you to focus your time on preparing for interviews and refining your skills.
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