Job summary
Job post source
This job is directly from Universal Windows Direct
Job overview
The Customer Experience Representative at Universal Windows Direct plays a crucial role in maintaining the company's positive image by addressing customer inquiries, complaints, and concerns effectively.
Responsibilities and impact
Daily responsibilities include managing a high volume of incoming calls and emails, resolving customer issues from start to finish, updating customer records, scheduling services, and participating in customer retention activities.
Experience and skills
Candidates should have a high school diploma, at least one year of call center experience, excellent computer skills, and the ability to manage multiple systems simultaneously.
Company information
Universal Windows Direct is focused on providing quality home improvement products and services, emphasizing customer satisfaction and brand reputation.
Company overview
Universal Windows Direct is a home improvement company specializing in the sale and installation of replacement windows, doors, siding, and roofing. Founded in 2002, the company has grown by providing high-quality, energy-efficient products at competitive prices, primarily targeting homeowners looking to enhance their property's aesthetics and energy efficiency. Universal Windows Direct operates on a franchise model, allowing for expansion across various regions while maintaining consistent service standards. The company's commitment to customer satisfaction and its innovative UniShield® product line are key factors in its success and reputation in the home improvement industry.
How to land this job
Tailor your resume to highlight your communication skills, experience in managing high call volumes, and proficiency with CRM systems, as these are key attributes for the Customer Experience Representative role at Universal Windows Direct.
Emphasize your ability to resolve customer inquiries and complaints effectively, showcasing any previous experience in a call center environment or handling escalated customer concerns.
Apply through multiple platforms, including Universal Windows Direct's corporate website and LinkedIn, to maximize your chances of being noticed for this position.
Connect with current employees in the customer service division at Universal Windows Direct on LinkedIn to learn more about the role and express your interest; potential ice breakers could include asking about their experience with customer retention initiatives or discussing recent company developments.
Ensure your resume is optimized for ATS by incorporating relevant keywords from the job description, such as 'customer service,' 'call center,' and 'CRM systems,' to improve your chances of passing initial screenings.
Utilizing Jennie Johnson's Power Apply feature can streamline your job application process, helping you tailor your resume, identify the best application channels, and network effectively with potential contacts at Universal Windows Direct.
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