Job summary
Job post source
This job is directly from Nielsen
Job overview
The Field Service Technician at Nielsen installs and maintains Nielsen measurement equipment in assigned households, playing a key role in data collection for media insights.
Responsibilities and impact
The technician establishes and maintains relationships with Nielsen families, installs equipment, troubleshoots data and equipment issues, and manages time effectively while providing superior customer service.
Compensation and benefits
The position offers a comprehensive benefits package including health and wellness plans, 401(k) with company match, paid time off, company-provided car for qualifying employees, and discretionary bonuses, with salary adjusted based on location and experience.
Experience and skills
Candidates must have a high school diploma or equivalent, valid driver's license, technical skills related to consumer electronics and networking, strong customer service, organizational skills, and physical ability to perform tasks including lifting and working in various weather conditions.
Work environment and culture
Nielsen values excellence, perseverance, and impact, offering a dynamic and supportive work environment focused on powering a better media future.
Company information
Nielsen is a global leader in media measurement and analytics, dedicated to capturing audience engagement and driving client decisions with powerful insights.
Job location and travel
The role requires residence in Richmond, VA, involves local travel up to 50%, and includes working outdoors and in clients' homes under various conditions.
Unique job features
The job involves unique responsibilities such as working extensively in clients' homes, handling technical equipment, and navigating diverse physical environments while contributing to media measurement.
Company overview
Nielsen is a global measurement and data analytics company that provides insights into consumer behavior and media consumption. They make money by offering services such as audience measurement, media planning, and marketing analytics to clients in various industries, including media, advertising, and consumer goods. Founded in 1923 by Arthur C. Nielsen, the company has a long history of innovation in market research and has expanded its operations worldwide. Key to their success is their ability to adapt to changing media landscapes and integrate advanced technologies for more precise data collection and analysis.
How to land this job
Tailor your resume to highlight your customer service skills, technical aptitude with consumer electronics, and ability to troubleshoot equipment, as these are central to the Field Service Technician role at Nielsen.
Emphasize physical stamina and flexibility, such as lifting up to 30 lbs, climbing stairs, and working outdoors in various weather conditions, to align with the job's physical demands.
Apply through multiple channels including Nielsen's official corporate careers site and LinkedIn to maximize your application visibility for this position.
Connect with current Nielsen Field Service Technicians or employees in the local Richmond, VA division on LinkedIn; use ice breakers like commenting on their experience working in field service or asking about challenges they face in the role.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'technical skills,' 'equipment troubleshooting,' 'valid driver’s license,' and 'time management' to improve screening success.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, find multiple application portals, and identify relevant LinkedIn contacts, allowing you to focus your energy on preparing for interviews and networking.
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