Job summary
Job overview
The Front Office Manager at Knickerbocker is responsible for overseeing Guest Services, Concierge, and Uniformed Services, ensuring quality service and maximizing room revenue and occupancy.
Responsibilities and impact
Daily responsibilities include addressing guest requests and complaints, coaching staff, managing room revenue, conducting interviews, and maintaining communication with other departments to ensure smooth operations.
Compensation and benefits
The salary range for this position is $70,000 to $75,000 annually, with potential benefits including health insurance and retirement plans, though specifics are not provided.
Experience and skills
Candidates should have at least 5 years of progressive experience in hospitality or related fields, supervisory experience, and proficiency in Microsoft Office.
Company information
Knickerbocker is a luxury hotel located in Times Square, New York, known for its historical significance and upscale accommodations.
Job location and travel
The position is based in New York City at The Knickerbocker hotel, which is situated in Times Square.
Company overview
Knickerbocker is a company specializing in the design and manufacturing of high-quality mattresses and bedding accessories. They generate revenue by producing and selling a range of sleep products, including bed frames and mattress support systems, which are known for their durability and innovative design. Founded in 1919, Knickerbocker has a rich history of craftsmanship and has remained a family-owned business, emphasizing American-made products. Their commitment to quality and innovation has established them as a trusted name in the bedding industry, appealing to both individual consumers and commercial clients.
How to land this job
Position your resume to showcase your extensive experience in hotel management and exceptional customer service skills, as these are crucial for the Front Office Manager role at Knickerbocker.
Emphasize your supervisory experience, ability to motivate and train staff, and your track record in maximizing room revenue and occupancy, which are key responsibilities outlined in the job description.
Apply through multiple platforms such as Knickerbocker's corporate site and LinkedIn to broaden your application reach and enhance visibility for this position.
Connect with individuals in the Guest Services division at Knickerbocker on LinkedIn to gain insights about the role and the company culture. Ice breakers could include discussing a recent hotel industry trend or asking about their experience working at Knickerbocker.
Optimize your resume for ATS by integrating specific keywords from the job description, such as 'customer service,' 'supervisory experience,' and 'room revenue,' to improve your chances of passing initial screenings.
Utilizing Jennie Johnson's Power Apply feature can streamline your application process, ensuring that your resume is tailored, connections are identified, and applications are submitted through the best channels, allowing you to focus on other aspects of your job search.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.