Job summary
Job post source
This job is directly from Rent The Runway
Job overview
The Remote Part-Time Customer Experience Associate at Rent The Runway will ensure customers receive exceptional service, embodying the brand's mission to empower women through fashion.
Responsibilities and impact
CXAs will provide empathetic solutions via various communication channels, adapt to changing demands, and meet productivity and quality goals while delivering the Cinderella Experience to customers.
Compensation and benefits
The starting pay rate is $16/hr for several states and $14.50/hr for Tennessee and Kansas, with no negotiation on the pay rate.
Experience and skills
Candidates should have at least 2 years of customer service experience, strong communication skills, and technical proficiency with tools like G Suite and Zoom.
Work environment and culture
The Customer Experience team fosters a collaborative and supportive environment, emphasizing empathy and positive interactions with customers.
Company information
Rent the Runway, founded in 2009, revolutionizes fashion with its Closet in the Cloud concept, offering a sustainable and joyful way for women to access designer apparel and accessories.
Team overview
The Customer Experience team is described as supportive, with leaders who encourage adaptability and collaboration among team members.
Job location and travel
This is a remote position, but candidates must reside in specific states within the U.S.
Application process
New hires must complete a 4-week virtual training program starting on October 27, 2024, and pass an assessment before beginning their shifts.
Unique job features
The role offers flexible part-time hours, with shifts available across various times, and requires adaptability to meet seasonal business demands.
Company overview
Rent the Runway is a fashion technology company that provides clothing and accessory rentals through its online platform and physical stores. Founded in 2009 by Jennifer Hyman and Jennifer Fleiss, the company revolutionized the fashion industry by offering a subscription model that allows customers to rent designer apparel for a fraction of the retail price. Rent the Runway generates revenue through rental fees, subscription plans, and the sale of pre-owned items. Notably, the company has expanded its services to include everyday wear and has formed partnerships with major retailers and designers to broaden its inventory.
How to land this job
Tailor your resume to emphasize your experience in customer service, showcasing your ability to deliver empathetic and detail-oriented solutions across various communication channels such as social media, live chat, email, and phone.
Highlight your skills in multitasking and problem-solving, as these are crucial for thriving in a fast-paced environment while meeting quality and productivity goals.
Apply to multiple platforms including Rent The Runway's corporate site and LinkedIn to enhance your visibility and chances of landing the role.
Connect with current employees in the Customer Experience division at Rent The Runway on LinkedIn to gain insights about the position; consider ice breakers like discussing their favorite Rent The Runway product or asking about their experience with team culture.
Optimize your resume for ATS systems by incorporating keywords from the job description, such as 'customer-focused,' 'rapport-building,' and 'problem-solving,' to ensure your application passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, allowing you to focus on networking and preparing for interviews while ensuring your resume is tailored for the role.
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