Customer Service Representative/Receptionist- Veterinary Emergency Center of Redlands, Redlands, Ca.
REDLANDS, CAPosted 30+ days ago
Job summary
Job post source
This job is directly from Veterinary Innovative Partners.
Job overview
The Customer Service Representative/Receptionist role at Veterinary Emergency Center of Redlands involves being the first point of contact for clients, providing exceptional customer service, and supporting veterinary staff in a fast-paced emergency care environment.
Responsibilities and impact
The role includes greeting clients, scheduling appointments and procedures, managing check-in and check-out processes, handling payments, maintaining records, providing client education, and collaborating with the veterinary team to ensure smooth operations.
Compensation and benefits
The position offers an hourly salary of $19-22 based on experience, health care plans including medical, dental, and vision, retirement plans like 401k and IRA, life insurance, paid time off, disability coverage, training and development opportunities, tuition assistance, uniform allowance, and discounted healthcare for personal pets.
Experience and skills
Candidates should have excellent interpersonal and communication skills, proficiency with practice management software and Microsoft Office, organizational skills, empathy, and preferably prior customer service or veterinary/healthcare reception experience.
Career development
The company provides training and development opportunities along with tuition assistance to support professional growth.
Work environment and culture
Veterinary Innovative Partners emphasizes a supportive work environment prioritizing team members, ownership, accountability, trust, and personalized care within a veterinarian-owned network.
Company information
Veterinary Innovative Partners is a network of veterinarian-owned hospitals across twelve states focused on providing resources and autonomy to veterinary teams for excellent pet care.
Team overview
The candidate will join a collaborative team including veterinarians, veterinary technicians, and support staff at the Veterinary Emergency Center of Redlands.
Job location and travel
The job is located in Redlands, California, at a 24/7 emergency veterinary center.
Unique job features
The role is distinguished by its critical position as the first client contact in a 24/7 emergency veterinary hospital, requiring multitasking, critical thinking, and knowledge of veterinary care.
Company overview
Veterinary Innovative Partners (VIP) is a network of nearly 70 veterinarian-owned-and-operated clinics and hospitals across 11 states. Founded by four veterinarians, VIP is dedicated to providing the best possible care for pets and addressing industry concerns about corporate takeovers. The company generates revenue through its extensive network of veterinary services, including practice design, regional management, and financial expertise. Recently, VIP appointed Chris Bishop as CEO and Matt Earnest as CFO, highlighting its commitment to strong leadership and growth.
How to land this job
Position your resume to highlight strong customer service skills, emphasizing your ability to create a warm, professional, and welcoming atmosphere as the first point of contact at Veterinary Innovative Partners.
Focus on your experience with scheduling, managing appointments, and handling administrative tasks efficiently, showcasing your organizational skills and multitasking ability in a fast-paced environment.
Apply through multiple channels including the Veterinary Innovative Partners corporate website and LinkedIn to maximize your chances of being noticed for the Customer Service Representative/Receptionist role.
Connect on LinkedIn with current employees in the Veterinary Emergency Center of Redlands or broader Veterinary Innovative Partners network, using ice breakers like commenting on their commitment to pet care or asking about their experience working in emergency veterinary services.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'appointment scheduling,' 'practice management software,' 'client communication,' and 'multitasking' to ensure it passes initial screenings.
Leverage Jennie Johnson's Power Apply feature to automate applying through multiple platforms, tailor your resume with relevant keywords, and identify LinkedIn contacts to network with, saving you time and increasing your chances of landing the job.
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