Job summary
Job post source
This job is directly from Polaris Pharmacy Services
Job overview
The Scheduler (Concierge) at Polaris Pharmacy Services is an entry-level role responsible for triaging calls and acting as a liaison between the pharmacy, prescribers, and patients to support pharmacy operations.
Responsibilities and impact
The Scheduler will handle calls from prescribers and patients, collect patient information, coordinate prescription deliveries, document interactions, and support the pharmacy team under supervision to ensure smooth operations.
Compensation and benefits
The position offers competitive pay, paid holidays, PTO with rollover and cash-out options, medical, dental, vision insurance, 401(k), life insurance, disability insurance, tuition reimbursement, and other employee benefits.
Experience and skills
Requires a high school diploma or GED, excellent communication skills, attention to detail, ability to use Google and Excel, and preferably one year of pharmacy or doctor's office experience; Spanish fluency is preferred but not required.
Career development
The company offers career growth potential with annual performance reviews and merit-based raises.
Work environment and culture
Polaris Pharmacy Services values professional communication, empathy, and patient care, operating a multi-state licensed specialty pharmacy with a focus on complex disease states and patient support.
Company information
Polaris Pharmacy Services operates Signio Specialty Pharmacy in NJ, a closed-door specialty pharmacy serving patients nationwide with mail and courier delivery, focusing on complex disease states.
Team overview
The Scheduler will work under the direct supervision of pharmacists, managers, and supervisors in a pharmacy team environment.
Job location and travel
The job is based in Rockaway, NJ, with operating hours from 10am to 6pm EST, Monday to Friday, closed on weekends and major holidays.
Unique job features
The role involves working in a specialty pharmacy environment with a focus on patient and prescriber communication, HIPAA compliance, and supporting complex medication dispensing processes.
Company overview
Polaris Pharmacy Services specializes in providing comprehensive pharmacy solutions to long-term care facilities, including skilled nursing, assisted living, and behavioral health centers. They generate revenue through the sale of medications, consulting services, and specialized pharmacy programs tailored to the unique needs of these facilities. Founded in 2015, Polaris has rapidly expanded its footprint across multiple states, emphasizing innovation, customer service, and regulatory compliance to ensure optimal patient care and operational efficiency for their clients.
How to land this job
Position your resume to emphasize your communication skills, especially your ability to handle phone calls professionally and with empathy, as this is key for the Concierge Scheduler role at Polaris Pharmacy Services.
Highlight any experience you have in pharmacy settings or healthcare offices, focusing on your ability to manage patient and prescriber communications, document interactions accurately, and handle sensitive information in compliance with HIPAA regulations.
Apply through multiple channels such as the Polaris Pharmacy Services corporate website, LinkedIn, and specialized healthcare job boards to maximize your exposure and chances of being noticed for the role.
Connect on LinkedIn with current employees or managers in the NJ division or the concierge/scheduler team at Polaris Pharmacy Services; use ice breakers like asking about their experience working in a closed-door specialty pharmacy or inquiring about the team culture and key success factors for the role.
Optimize your resume for ATS by incorporating keywords from the job description such as 'triage calls,' 'patient care documentation,' 'HIPAA compliance,' 'pharmacy communication,' and 'scheduling deliveries' to ensure it passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate applying through multiple platforms, tailor your resume with relevant keywords, and find LinkedIn connections to network with, saving you time and increasing your chances of landing an interview.
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