Job summary
Job post source
This job is directly from CentersquareDC
Job overview
The Network Operations Center Technician role at CentersquareDC involves monitoring and managing network and infrastructure alerts to ensure operational stability in a global data center environment.
Responsibilities and impact
The technician will monitor alert consoles, respond to customer requests and emails, escalate and resolve tickets, assist customers with the portal, handle incoming calls, perform level 1 network troubleshooting, and maintain communication with relevant parties in a 24/7/365 environment.
Experience and skills
Candidates should have exceptional customer service skills, good communication, proficiency in MS Office, ability to multitask, and basic networking and operating system knowledge; certifications and advanced networking skills are a plus but not required.
Work environment and culture
CentersquareDC values teamwork, rapid learning, and adaptability in a dynamic, customer-focused, and operationally excellent environment.
Company information
CentersquareDC is a global leader in retail colocation and interconnection services operating 72 data centers worldwide, serving enterprises, service providers, and federal agencies.
Job location and travel
This position requires working in-office in Englewood, CO, with a mid-day shift from Saturday to Wednesday, 11:30am to 8:00pm.
Unique job features
This is an entry-level position focused on level 1 network and security tasks in a 24/7/365 inbound call center setting with a strong emphasis on customer service and ITIL service management.
Company overview
CentersquareDC, headquartered in Dallas, is a prominent provider of colocation and data center services. Previously known as Evoque+Cyxtera, the company offers a comprehensive suite of on-demand colocation and interconnectivity solutions through its network of over 50 data centers worldwide. CentersquareDC focuses on driving innovation and providing infrastructure that adapts to business needs, with locations in key technology hubs. The company generates revenue by offering these essential data center services to businesses seeking reliable and scalable IT infrastructure solutions.
How to land this job
Position your resume to highlight your foundational knowledge of networking concepts like switching and routing, as well as your familiarity with Windows or Linux operating systems, to align with CentersquareDC's Level 1 NOC Technician role.
Emphasize your customer service skills, ability to multitask, rapid learning capability, and experience with MS Office tools, as these are critical to managing the 24/7 inbound call center environment and customer interactions at CentersquareDC.
Apply through multiple channels including CentersquareDC's official corporate careers page and LinkedIn to maximize your application visibility and ensure your resume reaches the right hiring managers.
Connect on LinkedIn with current employees in the Network Operations or Customer Service divisions at CentersquareDC; use ice breakers like commenting on recent company expansions or asking about tips for succeeding in the mid-day shift NOC Technician role.
Optimize your resume for ATS by incorporating keywords from the job description such as 'network troubleshooting,' 'customer portal,' 'ITIL service management,' and 'monitor alert consoles' to pass initial automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate applying through multiple platforms, tailor your resume with relevant keywords, and identify LinkedIn contacts to network with, allowing you to focus your time on preparing for interviews and skill development.
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