Job summary
Job post source
This job is directly from Adtran
Job overview
The Customer Liaison Manager at Adtran oversees order execution from quote to cash, enhancing customer experience and supporting sales growth.
Responsibilities and impact
The role involves managing customer and internal orders, ensuring commercial validation, coordinating inter-departmentally, resolving invoicing claims, supporting sales teams, managing customer escalations, and driving profitability through process improvements.
Experience and skills
Requires 5+ years in Telecom customer operations/order management, proficiency with SAP, SalesForce.com, Microsoft Excel, strong customer service, organizational and communication skills; a Bachelor's degree and excellent interpersonal skills are preferred.
Company overview
Adtran is a leading provider of networking and communications equipment, offering solutions for fiber optics, broadband access, and enterprise connectivity. They generate revenue by selling hardware and software products to service providers, enterprises, and government organizations, focusing on enabling high-speed internet and network services. Founded in 1985, Adtran has a history of innovation, including significant contributions to DSL technology and the expansion of fiber networks. Their commitment to research and development ensures they remain at the forefront of the telecommunications industry.
How to land this job
Position your resume to highlight your 5+ years of customer operations and order management experience within the telecom sector, emphasizing your proficiency with SAP, Salesforce.com, and Microsoft Excel, especially Word and PowerPoint.
Focus on showcasing your ability to manage order execution from quote to cash, your skill in coordinating cross-departmental efforts, and your track record of resolving customer escalations and invoicing claims efficiently to enhance customer satisfaction.
Apply through multiple channels including Adtran’s corporate careers page and LinkedIn to maximize your application’s visibility and increase your chances of consideration.
Connect with current employees in Adtran’s Customer Operations or Sales divisions on LinkedIn, using ice breakers like commenting on recent company growth news or asking about their experience collaborating with Customer Liaison Managers.
Optimize your resume for ATS by incorporating keywords such as 'order management,' 'customer operations,' 'SAP,' 'Salesforce,' 'customer escalations,' and 'supply chain initiatives' to ensure it passes initial automated screenings.
Use Jennie Johnson’s Power Apply feature to automate tailored resume customization, multi-channel applications, and strategic LinkedIn networking, freeing up your time to prepare for interviews and refine your personal brand.
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