COLUMBUS, OHPosted a month ago

Job summary

• Job post source

  This job is directly from Victoria’s Secret & Co.

• Job overview

  The Customer Experience Lead at Victoria’s Secret & Co. is responsible for enhancing customer and associate experiences to boost sales, reporting to the Store Manager or Customer Experience Manager based on store volume.

• Responsibilities and impact

  Daily responsibilities include leading sales efforts, coaching associates, managing operational excellence, maintaining visual standards, and ensuring effective communication within the team.

• Compensation and benefits

  The salary range for this position is between $19.25 and $24.00 per hour, with compensation determined by skills, experience, and geographic region.

• Experience and skills

  Candidates should have a passion for the Victoria’s Secret brand, excellent merchandising skills, and preferably one year of retail experience, along with the ability to influence others and work flexible hours.

• Company information

  Victoria’s Secret & Co. is known for its strong brand presence in the retail industry, focusing on lingerie, beauty products, and personal care items, with a commitment to exceptional customer service.

• Job location and travel

  The position is located at Easton Town Center, which may involve flexible scheduling including nights and weekends.

Company overview

Victoria’s Secret & Co. is a leading specialty retailer of women's lingerie, intimate apparel, and beauty products. The company generates revenue through its extensive network of retail stores, online sales, and a robust catalog business. Founded in 1977 by Roy Raymond, Victoria’s Secret has grown to become a dominant player in the intimate apparel market, known for its iconic fashion shows and wide range of products. The company underwent significant restructuring in 2021, separating from L Brands to focus solely on its core business.

How to land this job

• Tailor your resume to emphasize your leadership skills and experience in driving customer and associate experiences, as these are crucial for the Customer Experience Lead role at Victoria’s Secret & Co.

• Highlight your ability to coach and develop associates, along with your merchandising skills, to demonstrate your fit for maintaining visual standards and driving sales.

• Apply through multiple platforms, including Victoria’s Secret & Co.'s corporate site and LinkedIn, to broaden your chances of being noticed for this position.

• Connect with current employees in the retail division on LinkedIn to learn more about the role and express your enthusiasm for the Victoria’s Secret brand.

• Use ice breakers like asking about their favorite product or experience at Victoria’s Secret, or inquiring about the team culture to foster a genuine connection.

• Optimize your resume for ATS by incorporating keywords from the job description, such as 'customer experience,' 'coaching,' and 'merchandising,' to enhance your visibility during the application process.

• Utilize Jennie Johnson's Power Apply feature to streamline your application process, ensuring your resume is tailored and effectively highlights your qualifications for the role.