HOUSTON, TXPosted 23 days ago

Job summary

• Job post source

  This job is directly from Contractor In Charge

• Job overview

  The Customer Service Representative will provide professional and courteous support to clients in the home service trades, ensuring their financial and scheduling needs are met with high standards.

• Responsibilities and impact

  Daily responsibilities include answering incoming calls, guiding customers to service solutions, conducting follow-up calls, and assisting the field team with detailed notes and customer information.

• Compensation and benefits

  The position offers a competitive salary starting at $17/hour, medical benefits after 90 days, a retirement savings plan, vacation pay, paid training, and advancement opportunities.

• Experience and skills

  Candidates must have a High School Diploma/GED, strong communication skills, computer literacy, and multitasking abilities; experience with scheduling software is a plus but not required.

• Career development

  There are opportunities for advancement within the company, allowing for professional growth in the customer service field.

• Work environment and culture

  The company values professionalism and knowledge, fostering a supportive and upbeat work environment.

• Company information

  Contractor In Charge specializes in helping small business owners in the home service trades manage their financials and bookkeeping, known for their expertise in scheduling software and accounting integrations.

• Team overview

  The team is composed of experienced professionals in various home service industries, working collaboratively to support clients.

• Job location and travel

  Candidates must reside in Alabama, Arizona, Florida, Georgia, Michigan, Nevada, North Carolina, South Carolina, Tennessee, Texas, or Virginia, and the job is a flexible work-from-home position.

• Application process

  Interested applicants should prepare their resumes and apply through the provided platform, with no specific deadline mentioned.

• Unique job features

  This entry-level position offers a flexible schedule based on business needs, making it suitable for self-starters.

Company overview

Contractor In Charge is a company based in Sun City Center, Florida, that provides comprehensive office support services, including 24/7 customer care and real-time bookkeeping, specifically tailored for service companies such as plumbers, HVAC providers, and electricians. The company empowers these businesses to operate more efficiently and profitably by offering decentralized and scalable answering services and bookkeeping solutions. Contractor In Charge integrates advanced technology platforms and employs industry-experienced professionals to enhance business operations.

How to land this job

• Tailor your resume to showcase your organizational skills, attention to detail, and experience in customer service, emphasizing your ability to manage multiple tasks effectively and communicate professionally.

• Highlight your proficiency with Microsoft Office and any experience with scheduling software like ServiceTitan or Housecall Pro, as these are valuable for the role at Contractor In Charge.

• Apply through various platforms, including the Contractor In Charge corporate site and LinkedIn, to maximize your chances of being noticed for the Customer Service Representative position.

• Connect with current employees in the customer service division at Contractor In Charge on LinkedIn, and consider using ice breakers like asking about their experience with the company culture or their favorite aspect of the job.

• Ensure your resume is optimized for ATS by including specific keywords from the job description, such as 'customer service', 'communication skills', and 'multitasking', to enhance your chances of passing initial screenings.

• Utilizing Jennie Johnson's Power Apply feature can streamline your application process, helping you manage your job search more effectively and focus on preparing for interviews.