The Pennsylvania Office of Consumer Advocate (OCA) is a state agency dedicated to representing the interests of utility consumers in Pennsylvania. They focus on ensuring fair and reasonable utility rates and services, participating in proceedings before the Pennsylvania Public Utility Commission (PUC) and other regulatory bodies. Established in 1976, the OCA advocates for residential consumers in matters related to electricity, natural gas, water, and telecommunications. They make money through state funding and regulatory fees, aiming to protect consumers from unfair practices and rate increases.