Job summary
Job post source
This job is directly from Centerstone
Job overview
The Technical Support Spec I at Centerstone provides tier 2 technical support to end-users, playing a key role in maintaining and troubleshooting hardware and software to support the organization's behavioral health services.
Responsibilities and impact
The role involves providing technical support via phone, email, or in-person, diagnosing and resolving hardware/software issues, installing and configuring systems and peripherals, documenting procedures, maintaining inventory, ensuring IT policy compliance, and providing after-hours call support.
Compensation and benefits
The position offers a pay range of $22.12 to $31.00 per hour, with benefits including medical, dental, vision coverage, flexible spending accounts, a 403b retirement plan with company match, paid time off and holidays, insurance coverage, employee resource groups, continuing education, and an employee assistance program.
Experience and skills
Candidates need a bachelor's degree in Computer Science, IT, or related field, 1-3 years of relevant experience, and preferred certifications like A+, Microsoft Office, or Windows; strong communication, troubleshooting, and time management skills are essential.
Career development
Centerstone offers continuing education opportunities and supports employee growth through training and resource groups, fostering professional development within a supportive environment.
Work environment and culture
Centerstone values respect, expertise, integrity, and empowerment, promoting a culture that supports employee voices, quality, safety, and innovation in a collaborative environment.
Company information
Centerstone is a leading nonprofit behavioral health system with a large workforce dedicated to impactful care across various settings, emphasizing quality and community service.
Team overview
The Technical Support Specialist joins a dynamic technology team providing tier 2 support, working both independently and collaboratively to support staff and contractors.
Unique job features
The job includes after-hours call support and involves working with a variety of hardware and software in a nonprofit behavioral health context, emphasizing quality and safety practices.
Company overview
Centerstone is a prominent non-profit organization providing mental health and substance abuse treatment services across multiple states in the U.S. They generate revenue through a combination of government funding, grants, and service fees. Founded in 1956, Centerstone has grown significantly through mergers and acquisitions, becoming one of the largest behavioral healthcare providers in the nation. Their comprehensive services include outpatient counseling, residential treatment, crisis services, and therapeutic foster care, aimed at improving the mental well-being of individuals and communities.
How to land this job
Tailor your resume to emphasize your technical support experience, specifically your expertise in troubleshooting hardware, software, and operating system issues as described in the job posting for Centerstone's Technical Support Spec I role.
Highlight your communication skills and ability to provide end-user training, since this role requires excellent verbal, written, and interpersonal communication capabilities.
Apply through multiple platforms including Centerstone's corporate career site and LinkedIn to increase your chances of being noticed by their hiring team.
Connect on LinkedIn with current Centerstone IT staff or team members in the technology division; use ice breakers like commenting on their recent posts about IT initiatives or asking about their experience supporting behavioral health technology environments.
Optimize your resume for ATS by including keywords from the job description such as 'technical support,' 'hardware troubleshooting,' 'Microsoft Office,' 'IT security,' and 'desktop operating systems' to ensure it passes initial screening algorithms.
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