Job summary
Job post source
This job is directly from Greif
Job overview
The Customer Service Supervisor at Greif leads a team to deliver exceptional customer service at a Corrugated Sheet and Box facility, playing a key role in plant leadership.
Responsibilities and impact
The role involves supervising customer service representatives, managing daily operations, handling escalated customer issues, communicating order details, training staff, and improving service operations.
Compensation and benefits
The position offers a salary range of $78,100 to $133,100 with typical new hire wages between $90,000 and $95,000, plus a quarterly bonus, weekend work incentives, comprehensive medical, dental, vision coverage from day one, 401K contributions, tuition reimbursement, paid parental leave, and paid time off.
Experience and skills
Candidates typically need a Bachelor's degree and 5-6 years of experience, with strong supervision, problem-solving, communication skills, product knowledge, and computer proficiency.
Career development
Greif offers opportunities for growth and advancement within the company, supported by tuition reimbursement and a positive work environment.
Work environment and culture
Greif promotes a welcoming environment valuing ideas, teamwork, and integrity, with a strong commitment to equal opportunity and employee well-being.
Company information
Greif is a global leader in industrial packaging with over 200 locations worldwide, known for innovative packaging solutions and a strong company vision and purpose.
Team overview
The candidate will join the plant's core leadership team, overseeing a customer service team at a state-of-the-art facility.
Job location and travel
The position is on-site at Greif's Corrugated Sheet and Box facility; specific location details are not provided.
Application process
Applicants should verify job legitimacy via Greif's official careers page and expect communication from @greif.com email addresses; no specific application steps are detailed.
Unique job features
This role is distinguished by its leadership responsibilities in a state-of-the-art facility and comprehensive benefits starting day one.
Company overview
Greif is a global leader in industrial packaging products and services, specializing in steel, plastic, fibre, flexible, corrugated, and reconditioned containers. The company generates revenue by manufacturing and selling these packaging solutions to a diverse range of industries, including agriculture, food and beverage, pharmaceutical, and chemicals. Founded in 1877, Greif has a long history of innovation and sustainability, consistently focusing on reducing environmental impact and enhancing product efficiency. Their commitment to customer service and operational excellence has established them as a trusted partner worldwide.
How to land this job
Tailor your resume to emphasize leadership experience in supervising customer service teams, highlighting your ability to manage daily operations and resolve escalated customer issues effectively.
Showcase your communication skills by detailing your experience in conveying pricing, product, and shipping information clearly to customers, ensuring satisfaction and retention.
Apply through multiple channels including Greif's official corporate careers page and LinkedIn to maximize your visibility and chances of being noticed for this on-site role.
Connect with current Customer Service Supervisors or team leads at Greif on LinkedIn; start conversations by complimenting recent company initiatives or asking about their approach to managing customer service challenges.
Optimize your resume for ATS by including keywords such as 'customer service management,' 'team supervision,' 'conflict resolution,' 'order processing,' and 'employee coaching' to pass automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications, identify relevant job boards, and find LinkedIn connections for networking, allowing you to focus your time on interview preparation and skill development.
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