Job summary
Job post source
This job is directly from insightsoftware
Job overview
The Senior Manager, Customer Success at insightsoftware is responsible for leading the customer success team to enhance customer satisfaction and retention through effective strategies.
Responsibilities and impact
Daily responsibilities include managing a team, driving customer success outcomes, developing insights from customer data, and collaborating with other departments to improve customer relationships.
Experience and skills
Candidates should have a Bachelor's Degree or equivalent experience, 3+ years of management experience in customer success, and strong communication skills; experience in SaaS is preferred.
Work environment and culture
insightsoftware promotes a high-energy, high-performance work environment that values teamwork and results orientation.
Company information
insightsoftware is a dynamic software company focused on providing financial reporting solutions to enhance financial intelligence for businesses.
Company overview
insightsoftware is a global provider of financial reporting and enterprise performance management software. They specialize in helping organizations make sense of their financial data through innovative software solutions that streamline reporting, planning, budgeting, and analytics. Founded in 2018, the company has rapidly expanded through strategic acquisitions and partnerships, enhancing its product offerings and market reach. Insightsoftware generates revenue by selling software licenses, subscriptions, and providing professional services to a diverse range of industries, including finance, manufacturing, and healthcare. Their commitment to continuous innovation and customer-centric solutions has positioned them as a leader in the financial software industry.
How to land this job
Position your resume to highlight your leadership experience in customer success, emphasizing your ability to drive customer satisfaction and retention through effective strategies.
Showcase your experience in managing customer success teams, providing mentorship, and delivering exceptional service to clients, as these are vital for the Senior Manager role at insightsoftware.
Apply through multiple platforms including insightsoftware's corporate site and LinkedIn to maximize your chances of being noticed for the position.
Connect with professionals in the customer success division at insightsoftware on LinkedIn, and consider ice breakers like discussing a relevant industry trend or sharing your insights on customer relationship management.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer success', 'retention', 'NPS', and 'customer satisfaction' to ensure your application passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, ensuring your resume is tailored, and that you find the best channels for applying and networking.
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