Job summary
Job post source
This job is directly from PwC
Job overview
The Senior Technologist role at PwC focuses on providing IT support and maintaining technology infrastructure to ensure smooth IT operations and efficient service delivery.
Responsibilities and impact
The role involves delivering front-line technical support, resolving PC hardware and desktop issues, managing customer expectations, escalating issues when needed, educating end users on technology use, performing printer maintenance, and maintaining technical documentation.
Compensation and benefits
The salary range is $35,500 to $124,000 with eligibility for an annual discretionary bonus, and benefits include medical, dental, vision, 401k, holiday pay, vacation, and sick leave.
Experience and skills
Candidates must have a high school diploma and at least 1 year of experience; a bachelor's degree is preferred, along with skills in advanced technical troubleshooting, IT ticketing systems, and user education.
Career development
The job encourages continuous learning, sharing best practices, and professional development within PwC's IT operations environment.
Work environment and culture
PwC promotes a collaborative, professional, and inclusive work environment with a focus on client service, diversity, and adherence to the firm's code of conduct.
Company information
PwC is a global professional services firm specializing in audit, tax, and consulting services, known for its commitment to quality and innovation.
Team overview
The candidate will join the Information Technology Operations team responsible for maintaining IT infrastructure and supporting end users.
Job location and travel
This is an in-person role based in Houston, Texas, with expected working hours from 8:00am to 5:00pm and up to 20% travel.
Unique job features
The role includes unique responsibilities such as teaching end users technology use, performing hardware imaging and deployment, and contributing to continuous process improvements.
Company overview
PwC, or PricewaterhouseCoopers, is a global professional services network offering audit, assurance, consulting, and tax services. They generate revenue by providing these services to a diverse client base, including multinational corporations, governments, and non-profits. Founded in 1998 from a merger between Price Waterhouse and Coopers & Lybrand, PwC is part of the "Big Four" accounting firms and operates in over 150 countries. The company is known for its commitment to quality and innovation, making it a leader in the professional services industry.
How to land this job
Position your resume to emphasize your experience in IT support, particularly in resolving PC hardware and desktop issues, and your ability to manage customer expectations effectively, as these are key responsibilities at PwC.
Highlight your skills in advanced technical troubleshooting, educating end users on technology use, and maintaining accurate technical documentation to align with the job's core duties.
Apply through multiple platforms including PwC's official careers page and LinkedIn to maximize your application visibility and reach within the company.
Connect with current PwC IT Operations team members on LinkedIn, using ice breakers such as asking about their experience with PwC's IT support culture or inquiring about tips for success in this Senior Technologist role.
Optimize your resume for ATS by incorporating keywords from the job description like 'IT support,' 'technical troubleshooting,' 'customer support,' 'PC hardware,' and 'ticketing management system' to ensure it passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, find the best application channels, and identify relevant PwC contacts for networking, allowing you to focus on preparing for interviews and skill development.
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