Job summary
Job post source
This job is directly from Autzu
Job overview
The Customer Success Manager at Autzu will focus on ensuring excellent service and support for customers while managing customer success operations and collaborating with cross-functional teams.
Responsibilities and impact
Daily responsibilities include responding to escalated tickets, monitoring requests from fleet managers, ensuring adherence to KPIs by customer service representatives, conducting performance evaluations, and collaborating with various teams to improve customer service processes.
Compensation and benefits
The starting pay for this position ranges from $50,000 to $60,000 USD, with competitive compensation and performance incentives, as well as opportunities for growth within a fast-growing organization.
Experience and skills
Candidates should have a Bachelor's degree, at least 2 years of customer service management experience, excellent communication skills, and the ability to manage and train customer service representatives.
Career development
This role offers fast-paced growth opportunities as part of a startup, with the chance to build products for global markets and shape the future of urban mobility.
Work environment and culture
The company promotes a customer-obsessed culture, emphasizing strategic thinking and a collaborative work environment.
Company information
Autzu is a startup focused on urban mobility, aiming to provide innovative solutions in the customer service sector.
Team overview
The Customer Success Manager will work closely with both local and remote customer service teams, ensuring effective communication and coverage during peak periods.
Job location and travel
This position is remote to start, but candidates are targeted from the Austin area.
Unique job features
This role offers the opportunity to shape customer service processes and contribute to the development of products for global markets.
Company overview
Autzu is a leader in the auto-tech industry, specializing in developing infrastructure for autonomous vehicle management. The company operates in the ridesharing sector, allowing individuals to earn on ridesharing platforms without the need to own a vehicle or pay any upfront costs. Headquartered in Toronto, Autzu provides innovative solutions that support the growing demand for autonomous and shared mobility services. The company is actively expanding its operations and talent pool, with key roles such as Corporate Accountant and Head of Investor Relations being filled in various locations, including Texas and Florida.
How to land this job
Tailor your resume to showcase your customer service management experience, particularly your ability to oversee teams and enhance customer satisfaction, as these are key aspects of the Customer Success Manager role at Autzu.
Highlight your experience in training and managing customer service representatives, as well as your skills in active listening and empathetic support, which are crucial for ensuring excellent service.
Apply through multiple channels, including Autzu's corporate website and LinkedIn, to maximize your visibility and chances of landing the position.
Connect with individuals in the customer success division at Autzu on LinkedIn to inquire about the role; potential ice breakers could include asking about their experience at Autzu or discussing trends in customer service management.
Optimize your resume for ATS systems by incorporating specific keywords from the job description, such as 'customer service management,' 'KPI analysis,' and 'cross-functional collaboration' to improve your chances of passing initial screenings.
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