Assistant Front Office Manager

NEW YORK, NYPosted a month ago

Job summary

• Job post source

  This job is from a third-party management company operating the Hyatt Centric New York location, not directly from Hyatt.

• Job overview

  The Assistant Front Office Manager at Hyatt Centric New York supports leading the Front Office team to ensure guest satisfaction and smooth front desk operations.

• Responsibilities and impact

  The role involves training staff, managing guest services, overseeing daily reports, controlling credit, handling complaints, monitoring financial performance, ensuring safety, and assisting the Front Office Manager.

• Experience and skills

  Candidates should have at least two years of front desk experience, preferably with Hyatt, hotel management experience, strong financial knowledge, and proficiency in Microsoft Office and property management systems; FSD certification is preferred or must be obtained.

• Company information

  Hyatt Centric New York is a hotel operated by a third-party management company responsible for employment and benefits at this location.

• Job location and travel

  The position is located at Hyatt Centric New York, with a flexible schedule including weekends and holidays.

• Unique job features

  The job includes opportunities for fire safety certification paid by the employer and involves a leadership role with broad supervisory responsibilities beyond the front desk when needed.

Company overview

Hyatt Centric is a lifestyle hotel brand under the Hyatt Hotels Corporation, targeting millennial travelers seeking unique, local experiences. They generate revenue through room bookings, food and beverage services, and event hosting. Founded in 2015, Hyatt Centric has quickly expanded globally, emphasizing centrally located properties that offer easy access to popular destinations. The brand is known for its modern design, vibrant social spaces, and a focus on connecting guests with the local culture and attractions.

How to land this job

• Tailor your resume to highlight leadership skills in front office management, emphasizing experience in guest satisfaction, team training, and performance management, as these are central to the Assistant Front Office Manager role at Hyatt Centric.

• Focus on showcasing your ability to manage daily operations, including handling guest complaints, overseeing credit policies, and reviewing financial statements, to align with the job's operational and financial responsibilities.

• Apply through Hyatt Centric's corporate careers page and LinkedIn, as well as other hospitality job boards, to maximize your application visibility for this position.

• Connect with current Front Office or Operations team members at Hyatt Centric on LinkedIn, using ice breakers like asking about their approach to guest satisfaction or inquiring about the team culture and leadership style.

• Optimize your resume for ATS by incorporating keywords from the job description such as 'guest satisfaction,' 'team training,' 'financial management,' 'hotel credit policy,' and 'fire safety director certification' to increase your chances of passing automated screenings.

• Use Jennie Johnson's Power Apply feature to automate tailoring your resume, identify multiple application platforms, and discover relevant Hyatt Centric contacts to network with, allowing you to focus more on preparing for interviews and refining your candidacy.