Job summary
Job post source
This job is directly from Americold Logistics, LLC.
Job overview
The Customer Service Representative at Americold Logistics is responsible for responding to inquiries, processing orders, and handling complaints, ensuring efficient customer service.
Responsibilities and impact
Daily tasks include addressing customer inquiries, managing work orders, scheduling, generating paperwork, and providing clerical support while maintaining accurate records.
Experience and skills
Candidates should have a high school diploma or GED with 0-2 years of related experience; preferred skills include excellent communication, problem-solving, and knowledge of Warehouse Management Systems and Microsoft Office.
Work environment and culture
Americold promotes a values-oriented culture focused on helping customers and providing best-in-class benefits to support employee health and financial well-being.
Company information
Americold is a global provider of temperature-controlled infrastructure, partnering with farmers and food producers to ensure safe delivery of perishable products to food suppliers and retailers.
Company overview
Americold Logistics is a global leader in temperature-controlled warehousing and logistics solutions, specializing in the storage and transportation of perishable goods. They generate revenue through a combination of warehousing services, transportation management, and supply chain solutions tailored to the needs of food producers, retailers, and distributors. Founded in 1931, Americold has grown through strategic acquisitions and innovations in cold storage technology, making it a critical player in ensuring the integrity and safety of the global food supply chain.
How to land this job
Position your resume to highlight your customer service experience, especially in handling inquiries and complaints, as this is central to the role at Americold Logistics, LLC.
Emphasize your ability to multitask and work in a fast-paced environment, along with your excellent communication and problem-solving skills, to align with the job's requirements.
Apply through multiple platforms, including the Americold corporate site and LinkedIn, to broaden your chances of being noticed for the Customer Service Representative position.
Connect with individuals in the customer service division at Americold Logistics, LLC. on LinkedIn to ask about their experiences and insights regarding the role. Ice breakers could include discussing their approach to customer satisfaction or asking about the challenges they face in the industry.
Optimize your resume for ATS systems by incorporating keywords from the job description such as 'customer inquiries,' 'complaints,' 'invoicing,' and 'Warehouse Management Systems' to improve your chances of passing initial screenings.
Utilizing Jennie Johnson's Power Apply feature can help you streamline your application process by tailoring your resume, identifying the best application channels, and finding connections to network with, allowing you to focus your time on preparing for interviews.
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