Job summary
Job post source
This job is from a recruiting firm hiring for a separate company.
Job overview
The Customer Success Manager will guide new customers through onboarding and ensure their success with the company's identity security solutions, ultimately enhancing customer satisfaction and retention.
Responsibilities and impact
Daily responsibilities include onboarding new customers, implementing the product, maintaining relationships, conducting check-ins, advocating for customers, collaborating with internal teams, managing renewals, and delivering ongoing education.
Compensation and benefits
The salary range for this position is $90,000 to $120,000, with an on-target earnings (OTE) potential of the same amount.
Experience and skills
Candidates should have a bachelor's degree in a related field, 2-5 years of experience in customer success or account management, strong interpersonal skills, and familiarity with B2B or SaaS environments.
Company information
The client is an innovative identity security company focused on enhancing account security and operational efficiency through advanced authentication solutions.
Job location and travel
This position is remote within the United States.
Application process
Candidates must join Bravado's community to apply, which allows them to be matched with relevant job opportunities.
Company overview
Bravado is a leading sales enablement platform that connects sales professionals with mentors, resources, and a community to help them succeed in their careers. The company generates revenue through subscription services and premium features offered to its users. Founded in 2017, Bravado has quickly grown by addressing the need for professional development and networking in the sales industry. Notably, it emphasizes the importance of mentorship and peer support, distinguishing itself from traditional sales training programs.
How to land this job
Tailor your resume to showcase your experience in customer success, particularly emphasizing your ability to guide customers through onboarding and manage relationships effectively, as these are key responsibilities for the Customer Success Manager role at Bravado.
Highlight your skills in developing success plans and monitoring customer progress, as well as your experience in B2B or SaaS environments, to align with the qualifications listed in the job description.
Apply to the Customer Success Manager position through multiple channels, including Bravado's corporate site and LinkedIn, to increase your chances of landing the role.
Connect with individuals in the customer success division at Bravado on LinkedIn to gather insights about the position. Potential ice breakers could include asking about their experience at Bravado or discussing trends in customer success that interest you.
Optimize your resume for ATS systems by incorporating relevant keywords such as 'customer onboarding', 'relationship management', and 'success plans' to ensure your application passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, allowing you to focus on networking and preparing for interviews while ensuring your resume is tailored for the role.
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