Job summary
Job post source
This job is directly from Malaysia Airlines
Job overview
The Station Head at Malaysia Airlines manages and oversees all ground operations at the airport to ensure safety, compliance, and high service standards, impacting operational efficiency and customer satisfaction.
Responsibilities and impact
The Station Head is responsible for managing ground operations, ensuring compliance with safety and regulatory standards, overseeing outsourced service providers, maintaining service quality, managing documentation, training, manpower, risk, and financial reporting, and driving continuous improvement to meet business targets.
Experience and skills
Candidates should have a degree with 3 years or a diploma with 5 years of experience, extensive knowledge of airport services, strong collaboration and decision-making skills, and the ability to maintain operational and commercial performance.
Work environment and culture
The role emphasizes creating a positive and safe working environment aligned with Malaysia Airlines' culture, fostering teamwork and accountability.
Company information
Malaysia Airlines is a major airline operating in Malaysia, focusing on safe, secure, and efficient air travel with strong regulatory compliance and customer service standards.
Job location and travel
The position is based at the airport station managed by Malaysia Airlines, with responsibilities involving direct oversight of airport ground operations.
Application process
Applications are expressions of interest for future openings; no current vacancies exist, and suitable candidates will be contacted when roles become available.
Unique job features
This role is distinguished by its comprehensive responsibility for all ground operations at an airport station, including managing outsourced providers and ensuring compliance with multiple operational and regulatory standards.
Company overview
Malaysia Airlines is the national carrier of Malaysia, providing passenger and cargo air transportation services across domestic and international routes. The company generates revenue through ticket sales, cargo operations, and ancillary services such as in-flight offerings and loyalty programs. Established in 1947 as Malayan Airways, it underwent several rebrandings, becoming Malaysia Airlines in 1987. The airline is known for its premium service and has faced significant challenges, including financial restructuring and global attention following the tragic incidents of flights MH370 and MH17 in 2014. It remains a key player in connecting Malaysia to the world.
How to land this job
Position your resume to highlight your leadership and operational management skills, emphasizing your ability to oversee ground operations, ensure regulatory compliance, and manage vendor relationships at airport stations for Malaysia Airlines.
Focus on showcasing experience related to safety, security, customer service excellence, and performance metrics such as On-Time Performance (OTP), Mishandled Baggage (MHB), and Customer Satisfaction Index (CSI) to align with the job’s key accountabilities.
Apply through multiple platforms including Malaysia Airlines’ official corporate career site, LinkedIn job postings, and reputable aviation job boards to maximize your application reach.
Connect with current Station Heads, Regional Heads, or Ground Operations managers at Malaysia Airlines on LinkedIn; use ice breakers like commenting on recent company initiatives in ground operations or asking about challenges in maintaining OTP and customer satisfaction to start meaningful conversations.
Optimize your resume for ATS by incorporating keywords from the job description such as 'ground operations management,' 'regulatory compliance,' 'vendor management,' 'customer satisfaction,' and 'operational KPIs' to ensure your resume passes initial screenings.
Utilize Jennie Johnson’s Power Apply feature to automate tailored applications, find multiple application channels, and identify LinkedIn contacts for networking, allowing you to focus your time on preparing for interviews and enhancing your qualifications.
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