Job summary
Job post source
This job is directly from Epiq
Job overview
The Service Specialist role at Epiq involves providing administrative support services such as mail, copy, hospitality, facilities, and receptionist duties to clients, contributing to smooth office operations.
Responsibilities and impact
The Service Specialist is responsible for mail metering and sorting, producing copy and print projects, answering calls and greeting visitors, maintaining client conference rooms and kitchens, stocking supplies, and assisting with facilities tasks like small office moves and cleaning coordination.
Compensation and benefits
The position offers an hourly wage range of $15.10 to $19.00, potentially with an annual bonus, and includes benefits detailed on Epiq's website.
Experience and skills
Candidates need a high school diploma or GED, at least one year of customer service experience, multitasking ability, professionalism in issue resolution, and physical ability to lift up to 40 lbs and handle packages on carts up to 75 lbs.
Work environment and culture
Epiq promotes a positive, enthusiastic work environment with a commitment to equal employment opportunity and diversity, supporting employees with accommodations as needed.
Company overview
Epiq is a global leader in legal services and technology, providing comprehensive solutions for law firms, corporations, financial institutions, and government agencies. They specialize in eDiscovery, court reporting, managed services, and business transformation solutions. Epiq generates revenue through a combination of technology-driven services and consulting, helping clients streamline legal operations and improve efficiency. Founded in 1988, Epiq has grown through strategic acquisitions and partnerships, establishing a strong presence in the legal industry. Candidates should note Epiq's commitment to innovation and its reputation for delivering high-quality, reliable services.
How to land this job
Position your resume to highlight your experience in customer service, multitasking, and attention to detail, as these are key for the Service Specialist role at Epiq.
Emphasize your skills in mail handling, copy and print services, reception duties, hospitality coordination, and facilities support to align with the job responsibilities.
Apply through multiple channels including Epiq's official corporate careers page and LinkedIn to maximize your exposure to recruiters.
Connect with current Epiq employees in administrative or client services roles on LinkedIn; use ice breakers like commenting on their recent posts about company culture or asking about their experience working in client support.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'multitasking,' 'mail services,' 'reception,' and 'hospitality coordination' to improve your chances of passing automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application portals, and find relevant LinkedIn contacts, allowing you to focus your time on interview preparation and networking.
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