Job summary
Job overview
This job is for a Remote IT Support Tier 1 professional at PACS, focusing on providing technical assistance to internal employees and ensuring smooth operation of technology tools.
Responsibilities and impact
Daily tasks include providing first-level technical support via phone, email, or chat, logging support requests, troubleshooting network issues, and educating end-users on IT best practices.
Experience and skills
Candidates should have a high school diploma or equivalent, experience in customer-facing technical support, and a strong understanding of desktop operating systems and office productivity software.
Company information
PACS is focused on delivering IT support services, emphasizing customer service and technical assistance for internal employees.
Job location and travel
The position is remote but may require travel up to 80% of the time to facility sites.
Company overview
PACS, or Picture Archiving and Communication Systems, specializes in medical imaging technology that allows for the storage, retrieval, management, and distribution of medical images. They generate revenue through the sale of their software solutions and associated services to hospitals, clinics, and medical institutions. Founded in the early 1980s, PACS has been instrumental in transitioning the healthcare industry from film-based to digital imaging, significantly improving the efficiency and accessibility of medical diagnostics. Their innovations have made them a key player in the healthcare IT sector.
How to land this job
Tailor your resume to emphasize your customer service skills and experience in providing technical support, as these are essential qualities for the Remote IT Support position at PACS.
Highlight your familiarity with desktop operating systems like Windows and macOS, as well as your proficiency with productivity software such as Microsoft Office and Google Workspace, which are crucial for assisting end-users effectively.
Apply through multiple channels, including the PACS corporate site and LinkedIn, to enhance your chances of being noticed for this role.
Connect with individuals in the IT support division at PACS on LinkedIn to inquire about the position and gain insights into the team culture and expectations; consider ice breakers such as asking about their favorite troubleshooting tips or recent projects they’ve worked on.
Optimize your resume for ATS systems by incorporating specific keywords from the job description such as 'technical support', 'troubleshooting', and 'customer service' to improve the chances of passing initial screenings.
Remember that Jennie Johnson's Power Apply feature can streamline your application process, helping to tailor your resume, identify the best application channels, and connect with relevant professionals on LinkedIn, allowing you to focus more on your job search strategy.
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