Job summary
Job overview
This job is for a Customer Service Representative at Hall's Culligan Water, focusing on providing exceptional customer experiences and resolving inquiries effectively.
Responsibilities and impact
Daily responsibilities include responding to customer inquiries, troubleshooting issues, maintaining product knowledge, and managing time efficiently to meet performance goals.
Compensation and benefits
The pay range for this position is $18-$20 per hour, with a full benefits package including paid time off and a 401k with company match after the introductory period.
Experience and skills
Candidates should have at least 2 years of experience in a call center environment, proficiency in Microsoft Office, and strong communication and problem-solving skills.
Career development
Hall's Culligan Water promotes from within and offers career advancement opportunities, emphasizing employee upskilling.
Work environment and culture
The company is described as stable, family-oriented, and focused on providing a supportive work environment.
Company information
Hall's Culligan Water has been a premium provider of drinking water and treatment services for nearly a century, known for its tailored solutions and superior service.
Job location and travel
The position is based in the dealership, specifically in an office environment, with a Monday-Friday schedule that may require some evenings and weekends.
Unique job features
Employees have the unique perk of using Culligan equipment in their homes free of charge.
Company overview
Hall's Culligan Water specializes in providing water treatment solutions, including water softeners, filtration systems, and bottled water delivery services. They generate revenue through the sale, rental, and servicing of water treatment equipment, as well as subscription-based bottled water delivery. Founded in 1936, Culligan has a long-standing reputation for innovation in water treatment technology and customer service. The company operates through a vast network of franchises, ensuring local expertise and personalized service across various regions.
How to land this job
Tailor your resume to highlight your 2+ years of call center experience and proficiency with Microsoft Office, emphasizing your ability to manage multiple customer interactions efficiently and accurately.
Focus on showcasing strong communication skills, problem-solving abilities, and your experience with customer issue resolution, reflecting the role’s emphasis on empathy, resilience, and multitasking.
Apply through multiple channels including Hall's Culligan Water’s corporate careers page, LinkedIn job postings, and other reputable job boards to maximize your application’s reach.
Connect on LinkedIn with current Customer Service Representatives or managers at Hall's Culligan Water; start conversations by referencing your admiration for their customer-focused approach or asking about their experience with Culligan’s service culture.
Optimize your resume for ATS by including keywords from the job description such as 'customer service,' 'call center experience,' 'Microsoft Office,' 'problem-solving,' 'multitasking,' and 'communication skills' to ensure your resume passes initial screenings.
Use Jennie Johnson’s Power Apply feature to automate applying across multiple platforms, tailor your resume for ATS compatibility, and identify LinkedIn contacts to network with, freeing up your time to prepare for interviews and other job search activities.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.