Job summary
Job post source
This job is directly from CalOptima
Job overview
The Sr. ServiceNow Analyst at CalOptima is responsible for managing and optimizing the ServiceNow platform to support corporate applications, enhancing automation and service catalog offerings to improve operational efficiency.
Responsibilities and impact
The role involves coordinating program activities, defining system scope and requirements, supporting and maintaining ServiceNow applications, developing service catalog items, providing technical support and guidance, and collaborating with business units to implement solutions.
Compensation and benefits
The position offers a salary range of $99,902 to $159,843 annually, full telework eligibility in California, participation in CalPERS retirement system, low-cost medical/vision/dental insurance, paid time off, flexible scheduling, wellness programs, and additional retirement savings options.
Experience and skills
Candidates must have a bachelor's degree in information services or related field plus 5 years of direct ServiceNow admin or application owner experience, 5 years of ITS technical application support, and troubleshooting skills; ServiceNow certifications and ITIL certification are preferred.
Career development
The job offers opportunities to work in a mission-driven culture with potential for growth through collaboration, project management, and continuous learning about ServiceNow upgrades and features.
Work environment and culture
CalOptima promotes a diverse and inclusive workplace culture valuing dignity, respect, and collaboration, with flexible work arrangements including telework and a focus on employee wellness.
Company information
CalOptima Health is the largest health plan in Orange County, serving one in four residents, recognized for its commitment to community health and as one of the best places to work in the region.
Job location and travel
The job is fully telework eligible within California, with work environments varying from indoor office settings to clinical or community locations depending on assignment.
Application process
Applications are accepted continuously with a first review deadline of July 23, 2025; the process may include skills assessment, phone screening, interviews, background checks, and medical exams; applicants should apply online via CalOptima's job portal.
Unique job features
The role uniquely focuses on leveraging ServiceNow's Flow Designer for automation and service catalog optimization within a public health agency, offering a mission-driven environment and comprehensive benefits.
Company overview
CalOptima is a public agency in Orange County, California, providing health insurance programs for low-income residents, including Medi-Cal, OneCare, and PACE. Established in 1993, it serves over 800,000 members by partnering with local healthcare providers to offer comprehensive medical, dental, and mental health services. CalOptima generates revenue through government funding and reimbursements for managing these health programs. The organization is known for its commitment to improving healthcare access and quality for vulnerable populations in the region.
How to land this job
Position your resume to highlight your extensive experience with ServiceNow administration, particularly focusing on program support, service catalog optimization, and automation using Flow Designer as emphasized in the job description.
Emphasize your technical skills in ServiceNow configuration, workflow design, and your ability to collaborate with business units to deliver solutions, as well as your knowledge of system upgrades and maintenance.
Apply through multiple channels including CalOptima's official careers page and LinkedIn to maximize your visibility and chances of consideration for the Sr. ServiceNow Analyst role.
Connect with current CalOptima ITS department employees on LinkedIn, especially those involved with corporate applications or ServiceNow projects; use ice breakers like commenting on recent ServiceNow enhancements at CalOptima or asking about how the team approaches automation improvements.
Optimize your resume for ATS by incorporating keywords such as 'ServiceNow administration,' 'Flow Designer,' 'service catalog,' 'technical support,' 'automation,' and 'program coordination' to ensure your application passes initial screenings.
Leverage Jennie Johnson's Power Apply feature to automate applying through various portals, tailor your resume with relevant keywords, and identify LinkedIn contacts for networking, allowing you to focus more effectively on preparing for interviews and career growth.
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