Columbia University Information Technology

Assistant Service Specialist, Online Education

NEW YORK, NYPosted 24 days ago

Job summary

  • Job post source

    This job is directly from Columbia University Information Technology

  • Job overview

    The Assistant Service Specialist, Online Education at Columbia University supports online and hybrid instructional technology for the School of Social Work, enhancing teaching and learning experiences.

  • Responsibilities and impact

    The role involves providing direct technical support for online courses, coordinating instructional support, assisting in training development, managing part-time support staff, and proactively improving instructional technology solutions.

  • Experience and skills

    Requires a Bachelor's degree or equivalent, 0-2 years of relevant experience, strong communication, problem-solving skills, and ability to work under pressure; preferred qualifications include experience with higher education faculty, Canvas LMS, and supervisory skills.

  • Work environment and culture

    The position emphasizes teamwork, customer service, and adherence to school policies, with availability required during academic schedules including weekends.

  • Company information

    Columbia University is a prestigious institution committed to diversity and hiring qualified local residents, with a focus on advanced education and technology support.

  • Team overview

    The candidate will work under the Sr. Director and Assistant Director of Online Education Technology, collaborating with an instructional technical support team.

  • Unique job features

    This role uniquely supports online education technology specifically for the School of Social Work, involving direct interaction with faculty, students, and guest presenters in a higher education setting.

Company overview

Columbia University Information Technology (CUIT) is the central IT organization for Columbia University, providing a wide range of technology services and support to students, faculty, and staff. CUIT is responsible for maintaining the university's IT infrastructure, including network services, data centers, and cybersecurity measures. The organization generates revenue through service fees and support contracts within the university. Historically, CUIT has played a crucial role in advancing Columbia's technological capabilities, ensuring seamless integration of innovative solutions to enhance academic and administrative functions. Candidates should be aware of CUIT's commitment to fostering a secure and efficient digital environment.

How to land this job

  • Position your resume to highlight your experience with instructional technology support, particularly with online teaching tools like Zoom and Canvas, as these are central to the Assistant Service Specialist role at Columbia University Information Technology.

  • Emphasize your ability to provide technical support and training, coordinate schedules, and assist in supervising teams, showcasing your organizational and multitasking skills as outlined in the job description.

  • Apply through multiple platforms including Columbia University's official careers site and LinkedIn to maximize your chances of being noticed for this role.

  • Connect on LinkedIn with current employees in the Online Education or IT support divisions at Columbia University, using ice breakers such as asking about recent innovations in online education technology at CSSW or inquiring about the team culture and support structure.

  • Optimize your resume for ATS by including keywords from the job description such as 'instructional technology support,' 'online teaching tools,' 'technical troubleshooting,' 'training and coaching,' and 'helpdesk ticketing system' to ensure your resume passes initial automated screenings.

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