Job summary
Job post source
This job is directly from ESET
Job overview
The Technical Support Engineer II at ESET provides expert technical product support to customers, partners, and resellers, focusing on resolving issues and escalating complex problems to higher support levels.
Responsibilities and impact
The role involves providing technical support for ESET products, documenting and analyzing customer requests, escalating unresolved issues, performing troubleshooting, maintaining knowledge of products and processes, and collaborating with superiors.
Experience and skills
Candidates need completed IT-related education or equivalent, 2 years of work experience, strong theoretical and practical IT knowledge, advanced understanding of operating systems and networks, and good English communication skills.
Work environment and culture
ESET values diversity, equity, and inclusion, fostering a respectful environment where all individuals feel valued and respected.
Company overview
ESET is a global cybersecurity company known for developing antivirus and security software solutions for both consumers and businesses. Founded in 1992 in Slovakia, ESET has grown to become a leader in the cybersecurity industry, offering products like ESET NOD32 Antivirus and ESET Smart Security. The company generates revenue through the sale of its software licenses and subscription services, providing protection against malware, ransomware, and other cyber threats. ESET's commitment to innovation and research has earned it numerous awards and a reputation for reliability and effectiveness in the cybersecurity community.
How to land this job
Tailor your resume to highlight your expertise in at least one ESET product and demonstrate a solid foundational knowledge of other related products, emphasizing your technical support experience and troubleshooting skills.
Focus on showcasing your understanding of operating systems such as Windows, macOS, and Linux, as well as your knowledge of network architecture and application software, since these are critical for the role.
Apply through multiple channels including ESET's corporate careers page and LinkedIn to maximize your visibility and ensure your application reaches the right recruiters.
Connect with current Technical Support Engineers or team members at ESET on LinkedIn, using ice breakers like commenting on their recent posts about ESET products or asking about their experience working on escalated support issues to build rapport.
Optimize your resume for ATS by incorporating keywords from the job description such as 'technical support,' 'troubleshooting,' 'network architecture,' 'operating systems,' and 'escalation processes' to improve your chances of passing initial screenings.
Leverage Jennie Johnson's Power Apply feature to automate applying through multiple platforms, tailor your resume for ATS, and identify relevant LinkedIn contacts to engage with, allowing you to focus your time on preparing for interviews and networking effectively.
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