Job summary
Job post source
This job is directly from Foundever
Job overview
The Bilingual Spanish Customer Service Associate at Foundever supports Spanish and English-speaking customers primarily in healthcare, enhancing customer satisfaction through effective communication.
Responsibilities and impact
The role involves handling inbound customer service calls, addressing inquiries, troubleshooting issues, providing product information, and maintaining high customer satisfaction via voice, chat, and email.
Compensation and benefits
The position offers $15 per hour, Monday to Friday schedule with weekends off, remote work flexibility, 100% paid training, equipment provided, comprehensive benefits including 401(k) matching, health, dental, vision insurance, disability insurance, paid time off, bonuses, and career growth opportunities.
Experience and skills
Candidates must be fluent in Spanish and English, possess excellent communication skills, multitask efficiently, be at least 18 years old, have a high school diploma or GED, and pass a criminal background check.
Career development
Foundever provides ongoing training, skill development, and opportunities for career growth within the company.
Work environment and culture
Foundever values diversity, supports military families, and fosters an inclusive environment free from discrimination, emphasizing teamwork and independence in a remote work setting.
Company information
Foundever is a global leader in customer experience with 150,000 associates serving over 800 leading brands, offering innovative CX solutions and technology worldwide.
Job location and travel
This is a remote position requiring a quiet home workspace with a hardwired internet connection meeting specified speed requirements.
Unique job features
The job includes unique benefits such as 100% paid training, equipment provision, remote work flexibility, and support for military veterans through partnerships.
Company overview
Foundever is a company that specializes in providing customer experience and support services. They offer various roles such as Customer Experience Representatives and Intuit Customer Service Representatives, with positions available in locations like Dungannon, VA, and Wise, VA. Foundever provides paid training for their employees, ensuring they are well-prepared to handle customer interactions effectively. The company generates revenue by partnering with other businesses to manage their customer service operations, thereby enhancing customer satisfaction and loyalty for their clients.
How to land this job
Position your resume to highlight bilingual fluency in Spanish and English, emphasizing your ability to handle customer service inquiries and troubleshoot issues effectively in both languages.
Focus on showcasing excellent communication skills, multitasking abilities, and experience with navigating multiple systems or tools, as these are key for the role at Foundever.
Apply through multiple channels including Foundever's official corporate website and LinkedIn to maximize your chances of being noticed for this position.
Connect with current employees in the customer service or healthcare divisions at Foundever on LinkedIn; use ice breakers like commenting on the company's commitment to customer experience or asking about their remote work setup to start a conversation.
Optimize your resume for ATS by incorporating keywords from the job description such as 'bilingual customer service,' 'Spanish and English fluency,' 'inbound calls,' 'customer satisfaction,' and 'multitasking,' ensuring your resume passes automated screenings.
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