Job summary
Job post source
This job is directly from American Express
Job overview
The Representative-Insurance Claims role at American Express involves managing insurance claims for their Assurance Co. and contributes to providing exceptional customer service and support.
Responsibilities and impact
Daily responsibilities include investigating claims, maintaining compliance, making decisions on claims, and interacting with customers to ensure timely resolutions.
Compensation and benefits
The salary range is $20.00 to $24.05 hourly, plus bonuses and comprehensive benefits including medical, dental, vision, and retirement plans.
Experience and skills
Minimum qualifications include strong communication skills, customer service passion, and proficiency in PC skills; insurance experience is preferred but not required.
Career development
American Express offers career development and training opportunities to support professional growth within the company.
Work environment and culture
The company promotes a diverse and inclusive culture, emphasizing employee well-being and a flexible working model.
Company information
American Express is a global financial services company known for its credit card, charge card, and travel-related services, with a strong commitment to customer service and community support.
Team overview
The role is part of the Claim and Servicing Operations department, focusing on insurance claims management.
Job location and travel
This position is based in Phoenix, AZ, with a hybrid work model of 3 days onsite and 2 days remote.
Application process
Candidates must apply online and may need to obtain a Claims Adjuster License within a specified timeframe after hiring.
Unique job features
This role provides the opportunity to work in a supportive environment with a focus on customer service and personal development.
Company overview
American Express, often known as Amex, is a global financial services corporation renowned for its credit card, charge card, and traveler's cheque businesses. The company generates revenue through interest on outstanding balances, annual card fees, merchant fees, and various financial services. Founded in 1850, American Express has a rich history, initially starting as an express mail business before evolving into a leading financial services provider. The company is also known for its premium customer service and exclusive membership rewards programs.
How to land this job
Position your resume to highlight your strong communication skills, customer service orientation, and problem-solving abilities, as these are key attributes for the Representative-Insurance Claims role at American Express.
Emphasize your adaptability to shifting priorities and your attention to detail, as these qualities will resonate well with the job description.
Apply through multiple platforms, including the American Express corporate site and LinkedIn, to enhance your chances of being noticed for this position.
Connect with professionals in the Claims and Servicing Operations department at American Express on LinkedIn to gain insights and express your interest in the role; consider ice breakers like discussing the company's commitment to customer service or asking about their experiences working in the team.
Optimize your resume for ATS systems by incorporating relevant keywords from the job description, such as 'customer service,' 'claims processing,' and 'problem-solving,' to ensure your application stands out during the initial screening.
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