Job summary
Job post source
This job is directly from ARMStrong Insurance Services
Job overview
The Commercial Collector Specialist role at ARMStrong Insurance Services involves managing debt recovery by contacting customers to collect outstanding balances and negotiating payment arrangements, impacting the company's financial health.
Responsibilities and impact
The specialist will make at least 80 calls daily, negotiate payments, resolve disputes with client support, maintain professionalism, meet activity and fee quotas, and handle high-risk accounts as needed.
Compensation and benefits
The position offers $17-19 per hour plus commission and bonuses, health, dental, vision, life and disability insurance, a 401(k) with company match, paid time off starting at 18 days per year, and paid holidays including floating holidays.
Experience and skills
Preferred experience includes collections, sales, telemarketing, customer service, or call center work, proficiency in Microsoft Office and data entry, critical thinking, basic math and writing skills, Salesforce experience is a plus, with strong communication, organizational skills, and dependability required.
Work environment and culture
ARMStrong values integrity, respect, professionalism, and strong work ethics, fostering a positive and supportive remote work environment.
Company information
ARMStrong Receivable Management is a leading debt recovery and financial solutions company with multiple specialized subsidiaries, serving various industries for decades.
Team overview
The role is within Brown and Joseph, a subsidiary of ARMStrong, focused on collections and financial services, part of a growing team.
Job location and travel
This is a remote position, allowing work from home.
Unique job features
The job features a high volume of calls, commission-based incentives, and a supportive benefits package, distinguishing it in the debt collection industry.
Company overview
ARMStrong Insurance Services is a leading provider of comprehensive insurance solutions, specializing in personal, commercial, and specialty insurance products. They generate revenue through policy premiums, underwriting profits, and investment income. Founded in 1995, the company has grown significantly, establishing a reputation for customer-centric service and innovative risk management solutions. ARMStrong's commitment to leveraging technology for enhanced customer experience and operational efficiency sets it apart in the competitive insurance industry.
How to land this job
Tailor your resume to emphasize your experience in collections, customer service, telemarketing, or call center roles, highlighting your ability to handle high call volumes and negotiate payment arrangements effectively.
Showcase your proficiency with Microsoft Office and data entry skills, especially any experience with Excel and Salesforce.com, as these are preferred tools for the role.
Apply through multiple channels such as ARMStrong Insurance Services' corporate career site and LinkedIn to maximize your application visibility and chances of being noticed.
Connect with professionals working in ARMStrong's collections or receivables management divisions on LinkedIn; use ice breakers like commenting on the company's reputation in debt recovery or asking about team culture and success strategies.
Optimize your resume for ATS by incorporating keywords from the job description such as 'collections,' 'payment negotiation,' 'customer service,' 'Salesforce,' 'data entry,' and 'time management' to pass automated screening.
Use Jennie Johnson's Power Apply feature to automate tailoring your resume, identifying all relevant application portals, and finding LinkedIn contacts to network with, allowing you to focus more on preparing for interviews and follow-ups.
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