Job summary
Job post source
This job is directly from AHF Products.
Job overview
The Customer Service Rep at AHF Products supports sales and customer relations by processing orders and providing product information, playing a key role in customer satisfaction and company sales.
Responsibilities and impact
The role involves assisting with sales activities, processing customer orders, answering product and pricing questions, maintaining customer relationships, coordinating with sales and warehouse teams, scheduling deliveries, and ensuring excellent customer service.
Compensation and benefits
The position offers medical, dental, vision insurance, and a 401K plan, with a Monday to Friday 7:30 AM to 4:30 PM shift.
Experience and skills
Candidates should have knowledge of interior/exterior design and tile products, strong communication skills, customer-focused sales abilities, basic math skills, proficiency with Windows applications, and the ability to work in a fast-paced, detail-oriented environment.
Work environment and culture
AHF Products values diversity and equal opportunity, fostering a respectful and inclusive work environment with a focus on customer service and teamwork.
Company information
AHF Products is a leading US hard surface flooring manufacturer with a broad brand portfolio serving residential and commercial markets, employing over 3,000 people with manufacturing in the US and Cambodia.
Job location and travel
The position is located in Dallas, TX, with a standard office environment and no specified travel requirements.
Unique job features
The job includes using specialized software (DANCIK) for order processing and involves interaction with a diverse customer base including contractors, architects, and designers.
Company overview
AIDS Healthcare Foundation (AHF) is a global non-profit organization providing cutting-edge medicine and advocacy to over 1.5 million patients in 45 countries. They generate revenue through a network of pharmacies, thrift stores, and healthcare contracts, reinvesting profits into their services. Founded in 1987 in response to the AIDS crisis, AHF has grown to become the largest provider of HIV/AIDS medical care in the world, known for its innovative public health campaigns and commitment to patient-centered care.
How to land this job
Position your resume to highlight your customer service expertise, knowledge of ceramic, porcelain tile, and natural stone products, and your ability to communicate effectively with diverse clients including contractors, architects, and designers.
Emphasize your skills in order processing, using software systems like DANCIK, follow-up on backorders, and problem-solving with urgency and accuracy as detailed in the job description.
Apply through multiple platforms such as AHF's corporate careers page, LinkedIn, and other job boards where the Customer Service Rep position is listed to maximize application visibility.
Connect with current AHF employees in the sales or customer service divisions on LinkedIn; use ice breakers like complimenting their recent project related to flooring solutions or asking about their experience with AHF's product lines to start a conversation.
Optimize your resume for ATS by including keywords from the job description such as 'customer service,' 'order processing,' 'DANCIK,' 'relationship selling,' and 'product knowledge' to ensure your resume passes automated screening.
Leverage Jennie Johnson's Power Apply feature to automate applying across multiple sites, tailor your resume for ATS, and identify LinkedIn contacts to network with, allowing you to focus more on preparing for interviews and follow-ups.
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