Job summary
Job post source
This job is directly from At Home Group Inc.
Job overview
The Fulfillment Specialist, Omnichannel at At Home Group Inc. ensures a best-in-class fulfillment experience for omnichannel orders including BOPIS, Curbside Pick Up, Local Delivery, and Ship from Store processes.
Responsibilities and impact
The role involves troubleshooting store issues, collaborating with customer care, managing orders needing manual intervention, analyzing customer survey data, improving fulfillment processes, participating in team meetings, and escalating order issues to internal personnel and executives.
Experience and skills
Preferred qualifications include a Bachelor's degree in business or marketing, experience in omnichannel fulfillment both administrative and in-store, strong data interpretation skills, self-motivation, attention to detail, high customer service and relationship management skills, and a commitment to teamwork and continuous learning.
Work environment and culture
At Home Group Inc. promotes a diverse, inclusive, and supportive work environment that values respect, appreciation, and celebration of individual differences, with accommodations for disabilities as required by law.
Company information
At Home Group Inc. is a company that values diversity and inclusion, providing a supportive team environment and equal employment opportunities regardless of personal characteristics.
Company overview
At Home Group Inc. is a leading home décor superstore offering a wide range of products including furniture, wall décor, rugs, and seasonal items. The company generates revenue by selling these products both in-store and online, catering to a diverse customer base seeking affordable and stylish home furnishings. Founded in 1979 and headquartered in Plano, Texas, At Home has grown significantly, operating over 200 stores across the United States. Notably, the company went public in 2016 and was later acquired by private equity firm Hellman & Friedman in 2021, marking a significant milestone in its expansion and strategic growth.
How to land this job
Position your resume to highlight your experience with omnichannel fulfillment processes like BOPIS, Curbside Pickup, Local Delivery, and Ship from Store, emphasizing your ability to manage and troubleshoot these channels effectively.
Emphasize your skills in data collection, analysis, and interpretation related to order fulfillment and customer experience improvements, showcasing your attention to detail and problem-solving abilities.
Apply through multiple channels including At Home Group Inc.'s corporate careers page, LinkedIn job postings, and other reputable job boards to maximize your application visibility.
Connect with current At Home Group Inc. employees in the Omnichannel Fulfillment or eCommerce divisions on LinkedIn; start conversations by asking about recent improvements in their fulfillment processes or how they handle customer escalations to break the ice.
Optimize your resume for ATS by integrating keywords from the job description such as 'omnichannel fulfillment,' 'BOPIS,' 'customer service,' 'data analysis,' and 'process improvement' to ensure it passes initial automated screenings.
Use Jennie Johnson's Power Apply feature to automate applying across multiple platforms, tailor your resume with relevant keywords, and identify LinkedIn contacts to network with, allowing you to focus more on preparing for interviews and skill development.
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