Embry-Riddle Aeronautical University

IT Service Management Specialist

FLORIDA, UNITED STATESPosted 22 days ago

Job summary

  • Job post source

    This job is directly from Embry-Riddle Aeronautical University

  • Job overview

    The IT Service Management Specialist at Embry-Riddle Aeronautical University focuses on enhancing IT service management practices and maintaining the ITSM platform to improve service delivery and support the university's mission in aviation and aerospace education.

  • Responsibilities and impact

    The specialist analyzes support tickets for trends, manages ITSM modules like Incident and Change Management, develops workflows and automation, maintains documentation and training, performs quality control, creates KPIs and reports, supports ITSM platform administration, tests updates, coordinates system integrations, and participates in projects and committees.

  • Experience and skills

    Candidates must have ITIL certification or equivalent experience, demonstrated ITSM system management skills, knowledge of ITIL best practices, experience with business process evaluation and automation projects, and preferably a bachelor's degree or equivalent work experience; TeamDynamix experience and service desk background are a plus.

  • Compensation and benefits

    The position offers a four-day summer work schedule, professional development opportunities, quality health care, retirement plans, and generous education benefits.

  • Career development

    Embry-Riddle provides professional development opportunities and supports growth within a vibrant IT community aligned with its educational mission.

  • Work environment and culture

    The role supports a teleworking arrangement within a diverse and globally focused university environment committed to aviation and aerospace education.

  • Company information

    Embry-Riddle Aeronautical University is a world leader in aviation and aerospace education, providing global education and maintaining a diverse technology footprint.

  • Job location and travel

    The position is teleworking, supporting remote work options within the university's IT department.

  • Unique job features

    The role involves managing a comprehensive ITSM platform with opportunities to implement automation and continuous improvement in a higher education setting.

Company overview

Embry-Riddle Aeronautical University is a premier institution specializing in aviation and aerospace education. It offers a wide range of undergraduate and graduate programs in fields such as engineering, aviation, business, and space sciences. The university generates revenue through tuition fees, research grants, and partnerships with industry leaders. Founded in 1926, Embry-Riddle has a rich history of innovation and leadership in aeronautics and is renowned for its cutting-edge research and strong alumni network in the aviation sector.

How to land this job

  • Position your resume to highlight your ITIL certification and hands-on experience managing ITSM systems, especially emphasizing any work with Incident, Change, Problem, and Knowledge Management modules.

  • Showcase your familiarity with TeamDynamix or similar ITSM platforms, focusing on your ability to analyze support tickets, identify patterns, and implement proactive service improvements aligned with ITIL best practices.

  • Apply through Embry-Riddle Aeronautical University's official career portal and LinkedIn to maximize your application visibility and ensure it reaches the right hiring managers.

  • Connect on LinkedIn with members of Embry-Riddle's IT department or IT Service Management team; start conversations by referencing their recent ITSM initiatives or asking about how they leverage TeamDynamix for continuous improvement.

  • Optimize your resume for ATS by incorporating keywords such as 'ITIL,' 'ITSM,' 'TeamDynamix,' 'service management,' 'incident management,' and 'process improvement' to pass automated screenings effectively.

  • Use Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application channels, and discover relevant LinkedIn contacts, allowing you to focus your time on preparing for interviews and networking.

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