Job summary
Job post source
This job is directly from Transcend Information, Inc.
Job overview
The Field Application Engineer at Transcend Information, Inc. acts as a technical bridge between customers, sales, and R&D teams to support product implementation and drive business growth.
Responsibilities and impact
The role involves pre/post-sales technical support, collaborating with sales and R&D teams, troubleshooting, delivering technical training, creating documentation, and traveling for customer visits and industry events.
Compensation and benefits
Benefits include medical, dental, vision, life insurance, disability insurance, paid time off, 401K with matching, employee purchase plans, and a hybrid work model with 3 days in office.
Experience and skills
Requires a BS in Electrical Engineering or Electronics, bilingual in English and Mandarin, at least 1 year in technical support or field applications in computer hardware, broad hardware and software knowledge, problem-solving skills, and willingness to travel.
Work environment and culture
Transcend values high quality, professional service, customer focus, and quick market response, offering a hybrid work environment.
Company information
Transcend Information, Inc., founded in 1988 in Taipei, Taiwan, is a global leader in digital storage, multimedia, and industrial products with 12 offices worldwide, designing, manufacturing, and marketing its own products.
Job location and travel
Hybrid work with 3 days in office; travel required for customer site visits and industry events locally and regionally.
Unique job features
This role uniquely combines technical support, customer interaction, and collaboration with R&D, requiring bilingual skills and offering hybrid work and travel opportunities.
Company overview
Transcend Information, Inc. is a Taiwanese company specializing in the design, development, and manufacturing of memory products such as solid-state drives, USB flash drives, memory cards, and DRAM modules for consumer, industrial, and enterprise markets. Founded in 1988 by Peter Shu, Transcend has built a reputation for high-quality, reliable storage solutions and has expanded its global presence with offices in key regions including the United States, Europe, and Asia. The company generates revenue primarily through the sale of its branded memory and storage products, serving both end-users and OEM clients. Notably, Transcend was the first Taiwanese memory module manufacturer to receive ISO 9001 certification, highlighting its commitment to quality. Candidates should be aware of Transcend’s emphasis on innovation, customer service, and adaptability in the rapidly evolving tech industry.
How to land this job
Position your resume to emphasize your technical liaison skills, showcasing your ability to bridge communication between customers, sales teams, and R&D, which is central to the Field Application Engineer role at Transcend Information, Inc.
Highlight experience in pre-sales and post-sales technical support, focusing on troubleshooting, customer satisfaction, and delivering technical presentations to demonstrate your fit for the job’s key duties.
Apply through multiple channels including Transcend Information’s corporate career site and LinkedIn to maximize your application’s visibility and increase your chances of landing an interview.
Connect with current Field Application Engineers or technical staff in the relevant division at Transcend Information on LinkedIn; use ice breakers like commenting on recent product launches or asking about their experience collaborating with R&D teams to start a conversation.
Optimize your resume for ATS by incorporating keywords from the job description such as 'technical liaison,' 'pre-sales support,' 'post-sales support,' 'troubleshooting,' 'technical presentations,' 'R&D collaboration,' and 'customer satisfaction' to ensure your resume passes automated screenings.
Leverage Jennie Johnson’s Power Apply feature to automate tailored applications across multiple platforms, identify LinkedIn connections to network with, and optimize your resume for ATS, allowing you to focus more on preparing for interviews and networking.
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