Job summary
Job post source
This job is directly from UNIS
Job overview
The Senior Helpdesk Support Specialist at UNIS provides high-level technical support and mentors junior staff to ensure efficient resolution of complex user issues and high customer satisfaction.
Responsibilities and impact
The role involves providing advanced technical support, managing service requests, troubleshooting hardware and software issues, assisting with IT projects, mentoring junior staff, documenting procedures, collaborating with IT teams, and maintaining a knowledge base.
Experience and skills
The ideal candidate should have extensive IT support experience, excellent communication skills, and a passion for helping users with technology.
Company overview
UNIS (United Nations International School) is a private international school in New York City that provides a K-12 education based on the United Nations principles of peace, human rights, and social justice. Established in 1947, it serves the international community, including children of UN employees, and offers the International Baccalaureate (IB) program. The school generates revenue through tuition fees and donations. Key historical milestones include its founding by the United Nations and its ongoing commitment to fostering global citizenship and multicultural understanding.
How to land this job
Tailor your resume to highlight your extensive experience in advanced technical support, troubleshooting, and mentoring junior staff, as these are key responsibilities for the Senior Helpdesk Support Specialist role at UNIS.
Emphasize your ability to manage and prioritize service requests, document technical procedures, and collaborate with IT teams to improve service delivery, reflecting the job's focus on process optimization and teamwork.
Apply through multiple channels including the UNIS corporate careers page and LinkedIn to maximize your chances of being noticed for this position.
Connect with current IT support staff or team leads at UNIS on LinkedIn; open conversations with ice breakers like asking about recent IT projects they have worked on or how they foster teamwork in their support teams.
Optimize your resume for ATS by incorporating keywords from the job description such as 'technical support,' 'troubleshooting,' 'mentoring,' 'ticketing system,' and 'IT projects' to ensure your resume passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, find the best places to apply, and identify relevant LinkedIn contacts, allowing you to focus more on preparing for interviews and networking effectively.
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