Job summary
Job post source
This job is directly from DAG Tech
Job overview
The IT Support Engineer role at DAG Tech involves providing front-line technical support and managing technology systems to ensure excellent service desk support and IT solutions.
Responsibilities and impact
The role includes supporting end-users with computer and hardware troubleshooting, network and video conferencing issues, user onboarding/offboarding, cloud services configuration, password resets, and maintaining technical documentation.
Compensation and benefits
The position offers a full-time salary of $70,000 per year, paid time off including federal holidays, two weeks vacation, and one week personal leave.
Experience and skills
Candidates should have proficiency with Windows, Mac, iPhone, Android, Microsoft 365, Google Workspace, Zoom, and network devices; strong professionalism, customer service, communication, multitasking, and technical writing skills are required.
Career development
Opportunities for advancement include Tier II engineering, project engineering, cybersecurity, compliance support, client management, and engineering management roles.
Work environment and culture
DAG Tech values diversity, professionalism, and a positive team environment, emphasizing outstanding service, support, and innovation.
Company information
DAG Tech is an IT services innovator specializing in IT support, cybersecurity, cloud solutions, and consulting, driven by a dedicated team and core guiding principles.
Job location and travel
The role requires 100% on-site presence at the client site in Manhattan, working 40 hours per week.
Unique job features
The position offers exposure to a wide variety of technologies and direct interaction with end-users, with a clear path for career growth within multiple IT disciplines.
Company overview
DAG Tech is an IT services and consulting firm that provides managed IT support, cybersecurity, cloud solutions, and technology consulting to businesses across various industries. The company generates revenue through service contracts, project-based work, and ongoing support agreements, helping clients optimize their technology infrastructure and security. Founded in 2004 and headquartered in New York City, DAG Tech has expanded its presence with offices in several major U.S. cities and internationally. The company is known for its focus on proactive IT management, rapid response times, and tailored solutions for small to mid-sized businesses. Candidates should be aware of DAG Tech’s commitment to client satisfaction, innovation, and its reputation for reliability in the managed IT services sector.
How to land this job
Tailor your resume to emphasize your experience with front-line IT support, specifically highlighting skills in computer, hardware, and network troubleshooting as outlined by DAG Tech.
Highlight your proficiency with Windows, Mac, iPhone, Android, Microsoft 365, Google Workspace, and Zoom, as these are key technical proficiencies required for the IT Support Engineer role.
Apply through multiple channels including DAG Tech's corporate careers page and LinkedIn to maximize your application visibility and chances of being noticed.
Connect on LinkedIn with current employees or team members in DAG Tech's Engineering Operations or IT support divisions; use ice breakers like commenting on recent company projects, asking about team culture, or inquiring about the technologies they use daily.
Optimize your resume for ATS by incorporating exact keywords from the job description such as 'helpdesk issue resolution,' 'cloud services,' 'user onboarding,' and 'network connectivity issues' to ensure your resume passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate tailoring your resume, identify multiple application channels, and find relevant LinkedIn contacts, allowing you to focus more on preparing for interviews and networking.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.