VXI Global Solutions

US Virtual - Spanish Bilingual Service Delivery Consultant (Work from Home)

REMOTEPosted a month ago

Job summary

  • Job post source

    This job is directly from VXI Global Solutions

  • Job overview

    The Spanish Bilingual Service Delivery Consultant role at VXI Global Solutions involves providing bilingual customer service and support in healthcare, ensuring member satisfaction and effective communication.

  • Responsibilities and impact

    The consultant manages inquiries related to Member Services, Medicare, and Billing, supports Spanish- and English-speaking customers, documents interactions, coordinates service recovery, and meets contact center KPIs while maintaining compliance.

  • Compensation and benefits

    The position offers a competitive hourly rate with performance-based increases, full health insurance including medical, dental, and vision, cell phone benefits, and referral bonuses.

  • Experience and skills

    Candidates must be fluent in Spanish and English, have at least two years of customer service or healthcare experience, preferably call center or health insurance experience, with strong communication, analytical, and typing skills.

  • Career development

    The job provides abundant advancement opportunities and skill development within an engaging and inclusive work environment.

  • Work environment and culture

    VXI Global Solutions promotes a supportive, passionate, and inclusive culture focused on customer service and employee growth, with remote work flexibility requiring a dedicated workspace.

  • Company information

    VXI Global Solutions is a trusted leader in healthcare services committed to passion and customer focus, providing remote work opportunities.

  • Job location and travel

    The job is fully remote, requiring a private, distraction-free workspace with reliable high-speed wired internet.

  • Unique job features

    Unique perks include a $25/month cell phone benefit and a Referral for Life Program offering residual bonuses for employee referrals.

Company overview

VXI Global Solutions is a leading provider of business process outsourcing (BPO) services, specializing in customer experience management, IT outsourcing, and digital transformation. Founded in 1998, the company has grown significantly, establishing a global presence with operations in North America, Latin America, Asia, and Europe. VXI serves various industries, including technology, financial services, healthcare, and retail, by offering tailored solutions that enhance customer satisfaction and operational efficiency. The company's revenue model primarily revolves around long-term contracts with clients, providing services such as customer support, technical support, and back-office operations. Notably, VXI has received numerous industry awards for its innovative approach and commitment to excellence.

How to land this job

  • Tailor your resume to highlight your bilingual fluency in Spanish and English, emphasizing both spoken and written communication skills to match the job's core requirement.

  • Focus on your customer service experience, especially in healthcare or call center settings, showcasing your ability to handle complex inquiries, problem-solve, and maintain high service standards.

  • Apply through multiple platforms including VXI Global Solutions' official corporate website and LinkedIn to maximize your chances of being noticed by recruiters.

  • Connect on LinkedIn with current employees or managers in the Service Delivery or Healthcare divisions at VXI Global Solutions; start conversations by complimenting their commitment to healthcare services or asking about the team's approach to bilingual customer support.

  • Optimize your resume for ATS by incorporating keywords from the job description such as 'Spanish bilingual,' 'customer service,' 'healthcare member interaction,' 'call handling,' and 'problem-solving' to ensure it passes automated screenings.

  • Use Jennie Johnson's Power Apply feature to automate tailored applications, identify key application channels, and find relevant LinkedIn contacts, allowing you to focus your energy on preparing for interviews and networking.

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