Job summary
Job post source
This job is directly from American Airlines
Job overview
The Operations Coordinator, Inflight at American Airlines supports Flight Attendants and enhances customer experience by ensuring on-time departures through coordination and communication within the Inflight Team.
Responsibilities and impact
The role involves liaising with various departments, managing operational reliability, handling events and crew assistance, coordinating responses to emergencies, notifying rescheduled Flight Attendants, reporting on department status, assisting with administrative tasks, enforcing policies, supporting engagement initiatives, conducting coaching, assisting with drug and alcohol testing, and providing Electronic Flight Bag support.
Compensation and benefits
Benefits include travel perks to 365 destinations, health, dental, prescription and vision insurance from day one, wellness programs, 401(k) with employer contributions after one year, Employee Assistance Program, pet insurance, and discounts on hotels, cars, and cruises.
Experience and skills
Requires a high school diploma or GED, experience with PC, Sabre, DECS, and RES, ability to work shifts including weekends and holidays, and onsite work at the assigned base. Preferred qualifications include a bachelor's degree or equivalent experience, completed Flight Attendant training, experience in Passenger Service or Crew Scheduling, knowledge of on-time performance goals, and strong decision-making and communication skills.
Work environment and culture
American Airlines values inclusion and diversity with over 20 Employee Business Resource Groups fostering an inclusive environment and supporting team member growth.
Company information
American Airlines is the largest airline in the world, offering extensive global travel options and a commitment to employee development and customer service excellence.
Team overview
The position is part of the Inflight Team within the Customer Experience Division, focused on supporting Flight Attendants and operational reliability.
Job location and travel
The job requires onsite work at the assigned base/location with shift work including weekends and holidays.
Unique job features
The role includes unique responsibilities such as supporting Flight Attendant Electronic Flight Bag usage, managing operational reliability, and coordinating with multiple departments to ensure smooth inflight operations.
Company overview
American Airlines is a major U.S. airline headquartered in Fort Worth, Texas, and is one of the largest airlines in the world by fleet size and revenue. The company operates an extensive network of domestic and international flights, serving over 350 destinations in more than 50 countries. American Airlines generates revenue primarily through passenger ticket sales, cargo services, and ancillary fees such as baggage and seat selection. Founded in 1930, the airline has a rich history, including its role in the development of the modern airline industry and its mergers with other carriers like US Airways in 2013.
How to land this job
Position your resume to highlight your experience in coordinating operations, supporting flight attendants, and managing inter-departmental communication to ensure on-time departures and operational reliability at American Airlines.
Emphasize your skills in handling operational events, delay mitigation, crew assistance, and your familiarity with tools like Sabre, DECS, and RES as mentioned in the job description.
Apply through multiple platforms including the American Airlines corporate careers site, LinkedIn, and other job boards where the position is listed to maximize your chances of visibility.
Connect on LinkedIn with current employees in the Inflight Team or Customer Experience Division at American Airlines. Use ice breakers such as commenting on recent company initiatives around customer experience or asking about their experience working in operational roles within inflight services.
Optimize your resume for ATS by incorporating keywords from the job description such as 'operational reliability,' 'crew scheduling,' 'delay mitigation,' 'inter-departmental communication,' and software names like 'Sabre' and 'DECS' to pass automated screenings.
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