Job summary
Job post source
This job is directly from Burlington Stores, Inc.
Job overview
The Operations Service Manager at Burlington Stores, Inc. is responsible for leading store operations and ensuring excellent customer service while developing and managing a team of associates.
Responsibilities and impact
Daily responsibilities include managing Customer Service and Cashier teams, ensuring compliance with company policies, overseeing operations and inventory accuracy, and supporting the Store Manager in staffing and training.
Compensation and benefits
The position offers a competitive wage starting at $21.00 per hour, with a midpoint of $29.00 per hour, along with medical, dental, and vision coverage, life and disability insurance, paid time off, and a 401(k) plan.
Experience and skills
Candidates must have 3+ years of Retail Management or Store Operations experience in a medium to large-sized retail organization and be able to work a flexible schedule, including lifting boxes up to 40 lbs.
Career development
Burlington provides a variety of training and development opportunities to help associates grow within the company.
Work environment and culture
The company emphasizes teamwork, respect, and inclusivity, fostering a fun and hard-working environment.
Company information
Burlington Stores, Inc. is one of the largest off-price retailers in the country, known for delivering great merchandise values to customers.
Team overview
The Operations Service Manager will lead a team of Cashiers and Customer Service Supervisors, focusing on building strong teams and partnerships.
Job location and travel
The position is located at 300 Sharpstown Center, Houston, TX, and is an on-site role.
Company overview
Burlington Stores, Inc. is a leading off-price retailer offering a wide range of products including apparel, footwear, home goods, and accessories. Founded in 1972 as Burlington Coat Factory, the company has expanded its offerings and now operates over 700 stores across the United States. Burlington makes money by purchasing excess inventory from manufacturers and selling it at discounted prices, appealing to budget-conscious consumers. Important history includes its 2008 acquisition by Bain Capital and its 2013 IPO, which have significantly influenced its growth and market strategy.
How to land this job
Tailor your resume for the Operations Service Manager role at Burlington Stores, Inc. by emphasizing your leadership skills, experience in retail management, and ability to drive operational efficiency in a fast-paced environment.
Highlight your proficiency in managing customer service teams, training staff, and ensuring compliance with company policies and standards, as these are critical aspects of the job.
Apply through multiple platforms, including Burlington's corporate website and LinkedIn, to broaden your reach and visibility for this position.
Connect with individuals in the store management division at Burlington on LinkedIn to gather insights about the role and the company culture; potential ice breakers could include discussing your shared interest in retail operations or asking for advice on succeeding in a fast-paced retail environment.
Optimize your resume for Applicant Tracking Systems (ATS) by incorporating keywords from the job description such as 'customer service,' 'team management,' and 'retail operations' to enhance your chances of passing initial screenings.
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