Job summary
Job post source
This job is directly from Avflight
Job overview
The Customer Service Agent at Avflight provides comprehensive customer and cargo handling services, ensuring efficient and friendly assistance to passengers and supporting airport operations.
Responsibilities and impact
The role involves assisting passengers with reservations, ticketing, baggage handling, guiding passengers safely, loading and unloading cargo, operating ground equipment, cleaning aircraft interiors, and performing safety-related tasks like de-icing.
Experience and skills
Candidates must have excellent communication skills, physical ability to handle heavy luggage, ability to work varied shifts including nights and weekends, a high school diploma or GED, valid driver's license, and pass background checks and drug tests; bilingual skills are a plus.
Work environment and culture
The work environment is physically demanding, requiring work outdoors in all weather conditions and in noisy airport settings, emphasizing reliability, cooperation, and stress management.
Job location and travel
The job is located in an airport environment with both indoor and outdoor work, involving exposure to extreme weather conditions.
Unique job features
The job uniquely combines customer service with physical cargo and ramp duties, requiring versatility and the ability to work in varied and challenging airport conditions.
Company overview
Avflight Corporation is a global provider of aviation services, specializing in fixed-base operations (FBO), ground handling, and fueling services. They generate revenue by offering a range of services including aircraft refueling, ground support, and passenger handling at various airports worldwide. Founded in 1995, Avflight has grown significantly, establishing a strong presence in North America and Europe, and is known for its commitment to safety, efficiency, and customer service in the aviation industry.
How to land this job
Tailor your resume to highlight strong customer service skills, ability to handle physical tasks such as lifting 50 lbs, and experience working in fast-paced, high-pressure environments, as these are key for the Customer Service Agent role at Avflight.
Emphasize your communication abilities, reliability, attention to detail, and flexibility to work varied shifts including nights, weekends, and holidays, reflecting the job's requirements and behavioral competencies.
Apply through Avflight’s corporate career page and LinkedIn to increase your chances of being noticed, as multiple application channels improve visibility.
Connect with employees in Avflight’s customer service or operations divisions on LinkedIn; start conversations by mentioning your interest in the airline industry or asking about their experience working in airport environments to break the ice.
Optimize your resume for ATS by including keywords from the job description such as 'customer service,' 'cargo handling,' 'ramp operations,' 'safety protocols,' and 'shift flexibility' to ensure your resume passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate tailoring your resume, applying across multiple platforms, and identifying relevant LinkedIn contacts, allowing you to focus more on networking and interview preparation.
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