RTR HR and Staffing Services, LLC

Call Center Representative Bilingual (P/T Remote)

REMOTEPosted 25 days ago

Job summary

  • Job post source

    This job is from a recruiting firm hiring for a separate company.

  • Job overview

    The Call Center Representative Bilingual role is a part-time position assisting customers and providers with inquiries and account troubleshooting for a medical service provider, requiring fluency in English and Spanish.

  • Responsibilities and impact

    The representative will answer calls, process healthcare applications, document inquiries, transfer or escalate calls as needed, meet quality metrics, and follow company protocols while attending training sessions.

  • Compensation and benefits

    The position pays $18.20 per hour with paid leave, sick leave, promotional possibilities, good hours with no late nights or weekends, and additional benefits if transitioning to permanent status.

  • Experience and skills

    Candidates must be fluent in English and Spanish, have a high school diploma or equivalent, one year of call center or customer service experience, proficiency in Microsoft Office 365, typing speed of 25 wpm, and reliable internet for remote work.

  • Career development

    There is potential to transition from a temporary to a permanent position based on performance after six months, offering additional benefits and promotional opportunities.

  • Work environment and culture

    The company values equal opportunity employment and provides equipment for remote work, emphasizing a supportive and inclusive environment.

  • Company information

    RTR HR and Staffing Services is a staffing agency based in Chicago with 15 years of experience placing temporary and permanent employees.

  • Job location and travel

    The job is remote but requires candidates to live in the Chicago area and be able to commute to the South Loop when needed.

  • Unique job features

    The role offers remote work with provided equipment, a bilingual requirement, and a temp-to-perm pathway with flexible part-time hours.

Company overview

RTR HR and Staffing Services, LLC is a full-service human resource consultancy that connects clients with a robust HR and staffing team. The company offers a comprehensive suite of outsourced HR services, including hiring, training, and managing personnel, aimed at reducing operational costs and improving efficiency. Based in Chicago, Illinois, RTR HR and Staffing Services is a certified woman-owned business known for delivering creative solutions and strategies to help organizations overcome HR challenges.

How to land this job

  • Position your resume to emphasize bilingual fluency in English and Spanish, highlighting your verbal communication skills and ability to read and follow scripts in both languages, which are critical for this role at RTR HR and Staffing Services, LLC.

  • Highlight your experience in call center or customer service environments, proficiency with Microsoft Office 365, multitasking across multiple screens, and typing speed, as these are key qualifications mentioned in the job description.

  • Apply through multiple platforms including RTR HR and Staffing Services' corporate website, LinkedIn job postings, and other popular job boards to maximize your chances of being noticed.

  • Connect on LinkedIn with current employees in the call center or customer service divisions at RTR HR and Staffing Services, LLC. Use ice breakers like commenting on their recent posts about remote work culture or asking about their experience with the bilingual call center team to start a conversation.

  • Optimize your resume for ATS by incorporating keywords from the job description such as 'bilingual', 'call center', 'customer service', 'Microsoft Office 365', 'typing speed', and 'remote work'. This ensures your resume passes initial automated screenings.

  • Leverage Jennie Johnson's Power Apply feature to automate applying across multiple channels, tailor your resume for ATS, and identify LinkedIn connections to network with, saving you time and increasing your chances of landing the part-time bilingual call center representative role.

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