Job summary
Job post source
This job is directly from LOTH, Inc
Job overview
The Customer Experience Coordinator at LOTH, Inc plays a key role in creating excellent first impressions and supporting marketing efforts to enhance customer and employee experiences.
Responsibilities and impact
The role involves greeting customers, coordinating events and meetings, maintaining work studio protocols, managing inbound communications, supporting marketing campaigns, and assisting with administrative tasks.
Experience and skills
Requires a high school diploma with preference for associate's or bachelor's degree, proficiency in Microsoft Office especially PowerPoint, and CRM experience is a plus but not required.
Work environment and culture
LOTH values strong communication, customer service, and a positive work environment focused on workplace solutions and employee engagement.
Company information
LOTH, Inc is a 130-year-old workplace solutions provider specializing in workplace design, furnishings, move management, facility services, warehousing, banking equipment services, and installation services in Cincinnati and Columbus.
Job location and travel
The position is based in Cincinnati or Columbus with core work hours from 8:00am to 5:00pm, Monday through Friday, with some flexibility.
Unique job features
The role uniquely combines customer experience coordination with marketing support, offering a dynamic work environment involving direct customer interaction and marketing campaign assistance.
Company overview
LOTH, Inc., founded in 1891, is a prominent commercial interiors integrator based in Ohio, with headquarters in Cincinnati and an office in Columbus. The company specializes in providing office furniture, workplace design, architectural products, and technology solutions for corporate, education, and healthcare markets. LOTH, Inc. generates revenue by offering a comprehensive range of services, including flooring, seating, lighting, and inventory management, as well as partnering with various manufacturers to deliver customized solutions. Celebrating over 125 years in business, LOTH has established itself as a leader in creating innovative and smarter workspaces.
How to land this job
Tailor your resume to emphasize exceptional customer service skills, strong communication abilities, and a charismatic, professional demeanor, as these are central to the Customer Experience Coordinator role at LOTH, Inc.
Highlight experience or familiarity with administrative support, marketing campaign assistance, and event coordination to align with the marketing support aspects of the job description.
Apply through multiple channels including LOTH, Inc’s official corporate website and LinkedIn to maximize visibility and ensure your application reaches the right hiring managers.
Connect with current employees in the customer experience or marketing teams at LOTH, Inc on LinkedIn; start conversations by complimenting recent company events, asking about the culture in the Work Studio, or inquiring about how the team manages guest experiences.
Optimize your resume for ATS by incorporating keywords such as 'customer service,' 'event coordination,' 'marketing support,' 'Microsoft Office,' and 'communication skills' to pass initial automated screenings effectively.
Use Jennie Johnson’s Power Apply feature to automate applying through multiple platforms, tailor your resume with relevant keywords, and identify LinkedIn contacts for networking, freeing up your time to prepare for interviews and deepen industry knowledge.
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