Job summary
Job post source
This job is directly from Flourish Research
Job overview
The Remote or office Call Center Agent at Flourish Research handles customer interactions to support research projects and enhance customer service.
Responsibilities and impact
The agent manages inbound and outbound calls, provides information on research projects, upsells products, documents interactions, and assists in analyzing customer data.
Compensation and benefits
The position offers a competitive salary range of $71K - $80K, performance bonuses, health, dental, and vision coverage, flexible work options, and regular training opportunities.
Experience and skills
Candidates need 1-2 years of call center or customer service experience, strong communication skills, CRM proficiency, goal orientation, multitasking ability, and problem-solving skills.
Career development
The role includes opportunities for career advancement and professional growth within a thriving research company.
Work environment and culture
The company promotes a collaborative and supportive team environment with flexible remote or office work options.
Company information
Flourish Research is a research-focused company engaged in data-driven projects and customer service excellence.
Job location and travel
The job offers flexibility to work remotely or in an office setting.
Unique job features
The job features involvement in meaningful research projects and a dynamic, fast-paced work environment.
Company overview
Flourish Research is a leading clinical research organization specializing in conducting Phase I-IV clinical trials across various therapeutic areas. They generate revenue by partnering with pharmaceutical, biotechnology, and medical device companies to manage and execute clinical studies, ensuring regulatory compliance and high-quality data. Established with a mission to advance medical knowledge and improve patient outcomes, Flourish Research has built a reputation for innovation, integrity, and excellence in clinical research, making it a pivotal player in the healthcare industry.
How to land this job
Position your resume to highlight your 1-2 years of call center or customer service experience, emphasizing any exposure to research or data-driven environments to align with Flourish Research's needs.
Focus on showcasing your communication skills, ability to build rapport, proficiency with CRM software, and multitasking capabilities, as these are key responsibilities for the Call Center Agent role.
Apply through multiple platforms including Flourish Research's official corporate website and LinkedIn to maximize your application visibility and chances of consideration.
Connect with current employees in the customer service or research divisions at Flourish Research on LinkedIn; consider ice breakers like complimenting their recent company initiatives or asking about their experience working remotely versus in-office.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'CRM software,' 'inbound and outbound calls,' 'upsell,' and 'data analysis' to ensure it passes initial screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify optimal application channels, and facilitate networking with Flourish Research contacts, allowing you to focus more on interview preparation and skill enhancement.
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