Job summary
Job post source
This job is directly from Harbor Freight Tools
Job overview
The Technology Operations Center (TOC) Manager at Harbor Freight Tools leads the TOC team to ensure 24/7 monitoring and management of technology infrastructure, applications, and services, driving proactive incident prevention and continuous service improvement.
Responsibilities and impact
The TOC Manager oversees daily operations, establishes incident response and observability processes, manages vendor performance, collaborates with IT teams, conducts post-incident reviews, governs ITSM processes, and leads team development to enhance operational effectiveness.
Experience and skills
Requires a bachelor's degree in computer science or related field or equivalent experience, with 5 years in a Network or Technology Operations Center environment, proficiency in telemetry and monitoring tools like Datadog and Splunk, strong ITIL knowledge, SQL and scripting skills, and availability for nights and weekends.
Work environment and culture
The role supports a remote work environment with occasional on-site presence, emphasizing collaboration across IT and business teams and a focus on continuous improvement and accountability.
Company information
Harbor Freight Tools is a company focused on retail and supply chain technology operations, emphasizing proactive service management and operational excellence.
Team overview
The TOC Manager leads a team of operations analysts and an observability team including engineering resources, focusing on proactive incident management and observability platform ownership.
Job location and travel
This is a remote position with occasional on-site presence required, and up to 5% travel.
Unique job features
The job uniquely integrates observability platforms with ITSM processes to shift from reactive troubleshooting to data-driven service improvements and consolidates legacy systems into a unified platform.
Company overview
Harbor Freight Tools is a privately held discount tool and equipment retailer known for offering a wide range of tools at competitive prices. Founded in 1977 by Eric Smidt and his father, the company has grown to over 1,200 locations across the United States. They generate revenue through direct sales in their retail stores and online platform, catering to both DIY enthusiasts and professional tradespeople. Harbor Freight is recognized for its customer-centric approach, offering extensive warranties and a satisfaction guarantee on its products.
How to land this job
Position your resume to highlight leadership in 24/7 technology operations management, emphasizing your ability to oversee infrastructure, applications, and service monitoring in a remote environment.
Focus on demonstrating experience with observability platforms like Datadog, Splunk, Dynatrace, or PagerDuty, and your proficiency in ITSM processes, incident response, and continuous service improvement.
Apply through multiple channels including Harbor Freight Tools' corporate careers page, LinkedIn, and other job boards to maximize your application visibility for the TOC Manager role.
Connect with Harbor Freight's IT operations and observability team members on LinkedIn; open conversations by referencing recent company initiatives in technology operations or asking about their approach to incident management and observability strategy.
Optimize your resume for ATS by incorporating keywords such as 'Technology Operations Center,' 'observability platforms,' 'ITSM,' 'incident response,' 'service improvement,' and specific tools mentioned in the job description.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications across multiple platforms and identify LinkedIn connections in the relevant Harbor Freight divisions, freeing your time to focus on interview preparation and networking.
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