Job summary
Job post source
This job is directly from Tampa General Hospital
Job overview
The Vice President, Patient Experience Officer at Tampa General Hospital is a senior executive role responsible for leading and integrating patient, family, and caregiver experience initiatives to promote safety, quality, and satisfaction across the health system.
Responsibilities and impact
The role involves strategic leadership of cross-functional teams, designing and implementing patient-centered care initiatives, measuring and improving patient experience through data analysis, fostering a patient-centered culture, staff engagement, and managing patient experience measurement tools and surveys.
Compensation and benefits
The position offers a minimum salary of $156,000, full-time employment with a hybrid remote work option, and typical business office benefits, though specific benefits are not detailed.
Experience and skills
Candidates must have at least seven years of related healthcare experience with five years in progressive leadership, a Master's degree in a related field, knowledge of healthcare regulations, strong leadership, communication, change management, and analytical skills.
Work environment and culture
The company promotes a patient and family-centered culture focused on safety, quality, continuous improvement, and staff engagement within a hybrid remote work environment.
Company information
Tampa General Hospital is part of Florida Health Sciences Center, a healthcare organization focused on delivering high-quality patient care and service excellence.
Job location and travel
The job is located at Tampa General Hospital's main campus in Tampa with a hybrid remote work schedule and occasional on-call weekend shifts.
Unique job features
The role is distinguished by its senior executive leadership responsibilities in patient experience, use of data-driven improvement plans, and integration of innovative technologies like telehealth and digital engagement tools.
Company overview
Tampa General Hospital is a leading not-for-profit academic medical center located in Tampa, Florida. It provides comprehensive healthcare services, including specialized care in areas such as cardiology, orthopedics, and transplant surgery. The hospital generates revenue through patient services, research grants, and partnerships with academic institutions. Established in 1927, it has grown to become one of the largest hospitals in Florida, renowned for its commitment to medical research, education, and community health initiatives.
How to land this job
Position your resume to highlight leadership in patient experience and service excellence, emphasizing your ability to drive large-scale change initiatives and measurable improvements in patient satisfaction.
Focus on showcasing skills in strategic leadership, data-driven decision-making, and collaboration across clinical and non-clinical teams to enhance patient and family-centered care.
Apply through multiple platforms including Tampa General Hospital's corporate career site and LinkedIn to maximize your application visibility and reach.
Connect with current Tampa General Hospital leaders in patient experience or healthcare administration on LinkedIn, using ice breakers like commenting on recent patient care initiatives or asking about their approach to staff engagement and culture.
Optimize your resume for ATS by incorporating keywords such as 'patient experience,' 'service excellence,' 'performance improvement,' 'change management,' and 'data-driven decision-making' to ensure it passes automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications, identify the best channels for submission, and find relevant LinkedIn contacts, allowing you to focus more on networking and interview preparation.
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