Job summary
Job post source
This job is directly from EXPRESS (PHOENIX Retail, LLC).
Job overview
The Operations Expert at EXPRESS supports retail operations by ensuring merchandise availability and enhancing the in-store shopping experience.
Responsibilities and impact
The role involves coaching stockroom associates, processing shipping and receiving orders, replenishing products, managing stockroom organization, coordinating pricing and markdowns, supporting checkout, assisting with product launches and onboarding, and delivering excellent customer service.
Compensation and benefits
Benefits include medical, pharmacy, dental, vision coverage, 401(k) with company match, merchandise discounts, paid time off, parental leave, and insurance options for part-time associates.
Experience and skills
Requires a high school diploma or equivalent, 0-2 years of relevant experience, proficiency with technology like iPads and registers, strong customer service, communication, teamwork, and multitasking skills.
Work environment and culture
The company values collaboration, customer service, and inclusivity, offering reasonable accommodations and equal opportunity employment.
Company information
PHOENIX Retail, LLC operates the Express and Bonobos brands with over 400 stores and online platforms, focusing on modern, confident apparel.
Job location and travel
The position is based at the Nashville Outlets store, involving retail floor and stockroom work with possible night, weekend, and non-business hour shifts.
Application process
Applicants should follow the company's standard application process; PHOENIX does not accept unsolicited resumes from third-party recruiters without prior agreement.
Unique job features
The role includes hands-on retail operations with opportunities to assist in training and product launch processes, emphasizing customer experience and operational efficiency.
Company overview
Express is a fashion retailer that specializes in trendy clothing and accessories for young men and women. They make money by selling their products through both physical stores and an online platform, targeting fashion-forward individuals who seek stylish, affordable apparel. Founded in 1980, Express has evolved from a division of Limited Brands to an independent company, known for its modern, versatile collections and strong brand identity. Key historical points include its IPO in 2010 and ongoing efforts to adapt to changing retail landscapes through digital transformation and customer engagement strategies.
How to land this job
Tailor your resume to highlight your experience with retail operations, focusing on merchandise flow, stockroom management, and customer service excellence, as these are key responsibilities for the Operations Expert role at EXPRESS.
Emphasize your proficiency with technology such as iPads and registers, your ability to coach and train associates, and your skills in multitasking and communication, which align directly with the job description.
Apply through multiple channels including the EXPRESS corporate careers site and LinkedIn to maximize your chances of being noticed for the Operations Expert position.
Connect with current employees in the retail operations or store management teams at EXPRESS on LinkedIn; you can break the ice by commenting on recent store initiatives or asking about how they manage merchandise flow efficiently in busy retail environments.
Optimize your resume for ATS by including keywords from the job description like 'merchandise flow,' 'stockroom management,' 'customer service,' 'coaching,' and 'technology proficiency' to ensure your resume passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate applying through multiple channels, tailor your resume with relevant keywords, and identify LinkedIn connections to network with, allowing you to focus your time on preparing for interviews and improving your skills.
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