Job summary
Job post source
This job is directly from FedEx Office
Job overview
The Customer Service Parcel Specialist at FedEx Office is responsible for coordinating inbound and outbound package activities, ensuring efficient parcel management operations within the center.
Responsibilities and impact
Daily responsibilities include receiving, processing, staging, and delivering packages, providing exceptional customer service, and maintaining logs of parcel activities while utilizing various computer systems and equipment.
Experience and skills
Candidates must have a high school diploma, at least six months of related experience, strong organizational skills, and the ability to lift and move packages up to 75 pounds.
Work environment and culture
FedEx Office promotes a quality-driven culture focused on customer experience and operational excellence.
Company information
FedEx Office is a leading provider of printing and shipping services, known for its commitment to quality and customer satisfaction.
Company overview
FedEx Office, a subsidiary of FedEx Corporation, specializes in providing a range of printing, copying, and shipping services. They generate revenue through retail sales of printing and office supplies, as well as shipping services facilitated by FedEx's global logistics network. Originally founded as Kinko's in 1970, the company was acquired by FedEx in 2004 and rebranded to leverage FedEx's extensive distribution capabilities. This integration allows FedEx Office to offer comprehensive business solutions, combining logistics with document management and retail services.
How to land this job
Position your resume to highlight your experience in package handling, customer service, and proficiency with electronic tracking systems, as these are key to the Customer Service Parcel Specialist role at FedEx Office.
Emphasize your ability to coordinate inbound and outbound parcel activities, operate equipment like pallet jacks, and maintain accurate logs of shipments, reflecting the job's core responsibilities.
Apply through multiple platforms including FedEx Office's corporate careers site, LinkedIn, and other job boards to maximize your chances of being noticed for this position.
Connect on LinkedIn with current FedEx Office team members in parcel management or customer service roles; start conversations by asking about day-to-day challenges in parcel coordination or expressing interest in FedEx Office's quality initiatives.
Optimize your resume for ATS by including keywords from the job description such as 'parcel management,' 'customer service,' 'electronic tracking system,' 'equipment safety,' and 'shipping coordination' to ensure it passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, identify relevant job posting locations, and find LinkedIn contacts to network with, allowing you to focus more on preparing for interviews and skill development.
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