Job summary
Job post source
This job is directly from MGA Entertainment
Job overview
The Technical Support specialist role at MGA Entertainment focuses on providing IT support to corporate users, ensuring the smooth operation of hardware, software, and network systems.
Responsibilities and impact
Daily responsibilities include installing and maintaining equipment, troubleshooting issues, managing support tickets, and collaborating with the IT team on various tasks.
Compensation and benefits
The pay range for this position is $20.00 - $23.00 hourly.
Experience and skills
Candidates should have some college coursework in IT or equivalent practical experience; prior technical support experience and familiarity with helpdesk software are preferred but not required.
Career development
This role offers opportunities for growth within the IT department as responsibilities may increase over time under the guidance of the IT Global Manager.
Work environment and culture
MGA Entertainment promotes a dynamic and supportive IT environment that caters to multiple industries, encouraging collaboration and learning.
Company information
MGA Entertainment is a leading company in the multi-industry platform, known for its innovative products and commitment to excellence in entertainment.
Team overview
The candidate will join a collaborative IT team, working closely with the IT Global Manager and other team members on various projects.
Job location and travel
The position involves both remote and on-site support for corporate users at MGA Entertainment's facilities.
Unique job features
This role distinguishes itself by offering hands-on experience in a fast-paced IT environment and the opportunity to work with various technologies across multiple industries.
Company overview
MGA Entertainment, Inc. is a privately held American company specializing in the design, development, and marketing of children's toys and entertainment products. Founded in 1997 by Isaac Larian, the company is best known for its popular brands such as Bratz, L.O.L. Surprise!, and Little Tikes. MGA makes money through the sales of its diverse toy lines, licensing deals, and media content related to its brands. The company has a history of innovation and has consistently been a major player in the toy industry, often setting trends with its unique and highly popular products.
How to land this job
Tailor your resume to highlight your enthusiasm for IT and any relevant coursework or experience that showcases your technical support skills, such as troubleshooting hardware and software issues.
Emphasize your problem-solving abilities, communication skills, and any familiarity with helpdesk software like FreshService, as these are key for the Technical Support role at MGA Entertainment.
Apply through multiple platforms, including MGA Entertainment's corporate website and LinkedIn, to maximize your chances of being noticed for this position.
Connect with professionals in the IT department at MGA Entertainment on LinkedIn to inquire about the role; potential ice breakers include asking about their experience with the team or expressing your excitement about the company's diverse projects.
Optimize your resume for ATS systems by incorporating keywords from the job description, such as 'technical support', 'troubleshooting', and 'FreshService', to ensure it passes through initial screenings.
Utilizing Jennie Johnson's Power Apply feature can streamline the application process by tailoring your resume for each application, identifying the best channels to apply through, and suggesting relevant LinkedIn connections to network with.
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