Job summary
Job post source
This job is directly from Harbor IT
Job overview
The Help Desk II role at Harbor IT involves providing technical support and managing IT services to ensure smooth operation and security for multiple business clients.
Responsibilities and impact
The role includes interfacing with clients, managing Microsoft Office 365 and Intune, troubleshooting IT issues, maintaining network and server infrastructure, utilizing open-source and commercial IT tools, and documenting IT activities.
Experience and skills
Candidates should have a bachelor's degree in a relevant field, at least 3 years of experience preferably in an MSP environment, proficiency in server infrastructure, Microsoft Office 365, Intune, Active Directory, security, and strong customer communication skills.
Career development
The position offers exposure to diverse technical environments and challenges, fostering continuous learning and career advancement opportunities within a collaborative culture.
Work environment and culture
Harbor IT promotes a collaborative culture that encourages teamwork and knowledge sharing in a dynamic technical environment.
Company information
Harbor IT provides comprehensive IT and cybersecurity services through a one-stop-shop model, serving diverse client verticals with tailored, cost-efficient solutions.
Unique job features
The job features management of a wide range of IT services and tools, including open-source and commercial products, within a streamlined service model that enhances efficiency and client communication.
Company overview
Harbor IT is a managed IT services provider specializing in delivering tailored technology solutions to businesses across various industries. The company offers services such as cloud hosting, cybersecurity, IT infrastructure management, and disaster recovery, helping clients enhance operational efficiency and secure their digital environments. Harbor IT generates revenue through subscription-based service models and customized IT solutions, catering to both small and large enterprises. Founded with a focus on innovation and customer-centricity, it has built a reputation for reliability and expertise in navigating complex IT challenges. Candidates should note its emphasis on cutting-edge technology and client satisfaction as core values.
How to land this job
Position your resume to highlight your proficiency with Microsoft Office 365, Intune management, and troubleshooting Windows 10/11 and server infrastructure, as these are key skills for the Help Desk II role at Harbor IT.
Emphasize your experience with network maintenance, security tools like SentinelOne and DUO, and your ability to communicate technical concepts clearly to non-technical users, reflecting the customer-facing nature of the job.
Apply through multiple venues including Harbor IT's corporate careers page and LinkedIn to maximize your chances of being noticed for this position.
Connect on LinkedIn with Harbor IT's IT and cybersecurity teams or current Help Desk staff; start conversations by referencing Harbor IT’s integrated service model or asking about their experience with managing Microsoft 365 environments.
Optimize your resume for ATS by including keywords such as 'Office 365,' 'Intune,' 'Active Directory,' 'network maintenance,' 'MFA troubleshooting,' and 'Managed Services Provider' to ensure your application passes automated screenings.
Consider using Jennie Johnson's Power Apply feature to automate tailoring your resume, applying through multiple platforms, and identifying LinkedIn contacts, allowing you to focus more on preparing for interviews and networking.
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